Our mission is to earn and maintain customer trust, support safe growth for our clients, and contribute to a safer society. Fraud Investigators play a vital role in achieving this mission. What You'll Be Doing

Gathering evidence from customer claim submissions via in-app chat and inbound/outbound calls
Probing for additional information where required
Investigating claims with empathy, accuracy, and attention to detail
Making decisions on cases and upholding or declining fraud claims up to £5,000
Submitting accounts for closure where first-party fraud concerns are identified
Triaging cases over £5,000 for escalation
Safeguarding compromised accounts and taking appropriate action to restore safe account usage
Providing advice and support to victims of fraud
Completing all required post-investigation actions
Investigate and review payment attempts to ensure customers are not falling victim to a scam
Reviewing customer accounts and activity to determine if they are committing fraud

We are expanding our Banking & Financial Services division and are looking for experienced professionals to join our Financial Crime & Fraud team. If you have at least one year of experience in the banking or financial services industry, we'd love to hear from you., Excellent written and verbal English communication skills
Previous customer service experience or similar
Strong investigative, problem-solving, and decision-making skills
The ability to be both independent and collaborative
Confidence working to deadlines

3 Call / Contact Centres jobs in Queen's Park, Bedford