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Frontline Support Engineer

C A Design Services

Great Yarmouth, Norfolk

Published
01-02-2018
Job ad details
Published
01-02-2018
Expires
22-02-2018
Job ID
329752623
Jobtype
Full-time
Permanent
Salary level
£17,000 - £25,000  per year
Job sector
Architects, Surveyors, Construction, IT, Telecoms

Frontline Support Engineer
C A Design Services (CADS) is one of the UKs leading companies specialising in the creation, management and publication of design and building data with a 34-year history. 

We provide a comprehensive service for retailers covering specialist macro-space planning StoreSpace software, the UKs largest retail space planning team as well as visualisation applications and professional in-house surveying team. We work with a wide range of clients including 8 out of the top 10 UK retailers. 

The Role:

To provide frontline customer support capability to the Information Systems department. 

Key Responsibilities:

Providing initial response and support to all customers (internal and external), solving problems or directing enquiries and/or consultancy issues to designated personnel

Be the technical buffer between the customer and the software development team

Fielding problems with existing and evolving StoreSpace, StoreView and SpaceStation customers 

Desirable Skills:

Experience of AutoCAD or similar CAD package highly desirable 

Personal Profile:

The post holder will be expected to possess the following:

Analytical, rational approach to problem solving and troubleshooting

Good attention to detail

Ability to prioritise complex tasks according to urgency, severity and service level

Exemplary verbal and written communication skills and a passion for outstanding customer service

A team player with a good work ethic and a positive professional approach 

In return C A Design Services offers:

Further career development with structured job training

Benefits package including pension and healthcare (after qualifying period)

Free car parking, free beverages, games room 

How to apply:
Please visit our website, by clicking on the apply via website button. 

If you have any questions about the role please contact Michael Davey, Information Systems Manager, mdavey@cadesignservices.co.uk

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Job ad details
Published
01-02-2018
Expires
22-02-2018
Job ID
329752623
Jobtype
Full-time
Permanent
Salary level
£17,000 - £25,000  per year
Job sector
Architects, Surveyors, Construction, IT, Telecoms
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