Customer Service Clerk Role, East, Norfolk, Norwich – Jobs24.co.uk

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Customer Service Clerk Role

Norwich, Norfolk

Published
08-01-2019
Job ad details
Published
08-01-2019
Expires
22-01-2019
Job ID
329938607
Jobtype
Full-time
Permanent
Salary level
£17,500 - £24,500  per year
Job sector
Admin, Secretarial, PA, Banking & Insurance, Customer Services

Customer Service Clerk Role
Norwich - NR1, Norfolk
Full time

The Role:
This role will be telephone based dealing with mostly incoming telephone enquiries. Your duties will involve offering their customers a complete customer care package. This will cover a wide range of subjects in connection with their customers insurance with the emphasis on helping customers with their policy enquiries.

Starting Salary: £17,500- £20,000 depending on experience
Potential Earnings: Up to £24,000
Bonus Payments: Up to £250 per month subject to performance

Your duties will involve offering our customers a complete customer care package. You will deal with mostly incoming telephone enquiries covering a wide range of subjects in connection with their customers' insurance. These may include discussions about outstanding paperwork or payments, processing the many changes customers may wish to make to their policies, cancellation requests and also dealing with any general enquiries they may have. Successful candidates will receive full training on our range of products, how best to meet our customers requirements and how to use the computer system.

Opportunities to earn generous bonus payments by reaching performance related targets are also available.
Normal Working Hours: Monday to Friday 9am to 5:30pm all year round, Saturdays 9am to 1pm or 9am to 4pm
Saturdays are worked on a monthly rota where you might work every other Saturday or fewer.

Career Opportunities:
They only promote from within, so if you work hard, have the right attitude and apply yourself in the correct manner, progression into management can be achieved relatively quickly, in fact 18 months is currently their record!

Staff Benefits:
- 38 days holiday (including Bank Holidays)
- A transparent monthly bonus system
- Full and extensive training provided
- Excellent promotional prospects
- Fantastic social events
- Excellent facilities
- Numerous Competitions, daily, weekly and monthly
- Smart dress code
- Do you want to be a Future Manager at one of the UKs largest Insurance Specialists and one of West Norfolks largest employers?

If so, apply now using our online application form by clicking the 'apply via website' button and begin your new career with us.

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Job ad details
Published
08-01-2019
Expires
22-01-2019
Job ID
329938607
Jobtype
Full-time
Permanent
Salary level
£17,500 - £24,500  per year
Job sector
Admin, Secretarial, PA, Banking & Insurance, Customer Services
Add to saved