Enquiries - Assessment - Allocation

Dealing with phone and email enquiries including potential MCPCS clients, existing clients, trainee therapists, clinical supervisors, other professional organisations and placement providers, etc.
Responding to new client enquiries via emailing of electronic Assessment Application Forms, assessing suitability of enquirer for service - asking for additional help when required from Clinical Services Manager
Making appointments with enquirer for assessment.
Liaising with Independent Assessors to arrange assessment appointments, obtaining assessor availability calendars, providing assessment packs for facilitation of assessments, chasing and filing completed assessment reports, and providing any necessary training for assessors regarding assessment admin.
Liaising with student services/reception and finance department and clients to manage and update client fees databases or spreadsheets. providing reports and to ensure all session fees are up to date and reporting on any missed payments weekly.
Ensuring all electronic monitoring of monies are dealt with according to GDPR and financial procedures.
Managing the Disclosure and Baring Service (DBS) checks for students, and Minster Centre (MC) members.
Keeping and updating records of DBS information
Providing strong administrative support to the Clinical Services Manager.
Providing regular detailed data information to the Clinical Services Manager, including reports from Charity Log or other electronic software and systems
Administer MCPCS processes and procedures for instance by designing forms and records formats, ensuring they are available to students, supervisors and clients. Ensuring the service has Microsoft forms available to operate effectively: Assessment packs; Allocation packs; student forms.
Keeping data management up to date and archiving files as and when appropriate.
Assisting Clinical Services Manager, and Deputy Director overseeing MCPCS, with additional tasks as and when requested.
Provide information and support in assisting with student inductions into the MCPCS
Liaising with students and supervisors to ensure each student have submitted necessary evidence to work with clients
Ensuring all students regularly update information on their availability to MCPCS
Supporting students with processes and procedures of working with MCPCS and placement clients, closing client files at end of therapy alongside dealing with any interim requests and updates to client files and information.

Good communication skills, including a warm, welcoming, and friendly manner.
Ability to speak to a range of service users: enquirers, clients, students and staff.
A good command of written and spoken English.
Ability to communicate information in a clear and concise manner, whilst maintaining approachability.
Ability to handle possibly challenging situations on the phone.
Willingness to learn including attending training relative to the role and service users where required.
Proven organisational skills, with ability to prioritise work and meet deadlines.
Knowledge and experience of Salesforce, Charitylog or Access databases and use of Excel.
Proven knowledge of the use of Microsoft Office, Outlook and Explorer in an office environment.
Proven ability to input data accurately.
Proven ability to plan ahead and take initiative when required.
Proven ability to learn new systems.
Experience of working in a small, busy office.
Experience of using databases to manage data (e.g. Access, Charity Log, Salesforce, MindBody.)
An enthusiastic and flexible approach to work
Conscientious and diligent
Ability to work in a multi-cultural setting and to appreciate and respect diversity and difference
A commitment to the Minster Centre's ethos and values.
Empathy with the needs of tutors and students in a vocational therapeutic environment
Experience/ understanding of the aims and benefits of psychotherapy and counselling.
Understanding of data protection.
Experience of office management.
Experience of managing Disclosure and Baring Service (DBS) checks.
Experience of Access or other Databases: to amend design and layout, generate reports, and analyse data.
Experience of change management, service evaluation and service improvement.
Experience of working in a mental health, counselling or psychotherapy environment.

The Minster Centre is one of Europe's leading integrative psychotherapy and counselling training institutes. We are a charity with a long-held commitment to helping people in distress through talking therapies. We train diverse and experienced people as professional therapists to do this work.

1 The Minster Centre jobs in England & Wales