In this role you will oversee daily operations, ensure Health and Safety standards are followed, manage staff on shift, and enhance the overall member/customer experience of the Leisure Centre.,

Oversee the daily smooth and efficient running of the centre, ensuring high standards of safety, cleanliness and customer service.
Act as the on shift Health & Safety lead, completing required checks, audits, incident reporting and maintaining compliance with all procedures and standards.
Ensure the building, facilities, plant areas and equipment are operational, clean and compliant, reporting and supporting resolution of faults promptly.
Lead, motivate and support staff during shifts, ensuring effective staffing levels, task allocation and clear communication.
Support staff recruitment, onboarding, training, competency checks and on shift coaching to develop a high performing team.
Uphold HR policies and support performance management, probation and 1 2 1 processes alongside the Centre/General Manager.
Contribute to KPI performance including customer satisfaction, cleanliness, health & safety compliance, financial targets and training completion.
Deliver excellent customer service, resolving queries and complaints where possible and escalating issues when needed.
Ensure classes, activities, pool operations and bookings run smoothly, accurately using centre systems such as CRM, bookings and POS.
Provide accurate shift reports and handovers to support effective communication and ongoing operational performance.

Passion for Leisure: A responsible individual with a passion for working in leisure, health, and well-being.
Pool Lifeguard (NPLQ) or ability to achieve within agreed timeframe
First Aid at Work (Dry site)
Experience in leisure operations, customer service or facility supervision
Strong knowledge of Health & Safety and operational procedures
Ability to lead and motivate teams
Pool Plant Operations qualification
Level 2 Fitness or Coaching qualification
Supervisory or Duty Manager experience
Knowledge of leisure Operations and membership systems, Disability Confident

A Multisite membership
A discounted multisite membership for someone that lives with you
Free child swims (Not lessons)
Annual Leave entitlement
Pension Scheme with NEST
Opportunities for career development and progression

2 Abbeycroft Leisure jobs in England & Wales