Wellbeing Service Manager (Carer Counselling Service)

We are seeking a compassionate and motivated Wellbeing Service Manager to lead and develop our wellbeing offer for unpaid carers in Bradford. This service provides free counselling support delivered by student counsellors, offering vital emotional wellbeing support to carers. The service also trains volunteers to offer a compassionate listening service. This is an exciting opportunity to shape a relatively new part of the charity, ensuring high-quality delivery while contributing to its growth and sustainability., Service Delivery & Coordination: 1. Manage referrals into the wellbeing service, including initial contact and triage of unpaid carers into the caring callers support offer or counselling offer 2. Assess needs and match carers appropriately with student counsellors/volunteers 3. Monitor the progress and outcomes of counselling support 4. Support the coordination of wellbeing activities across all areas including staff wellbeing 5. Student Counsellor/Volunteer Recruitment & Support 6. Recruit student counsellors and volunteers in partnership with training providers 7. Deliver in house induction and training to students/volunteers 8. Provide ongoing support, guidance, and workplace supervision to student counsellors/volunteers 9. Ensure students are working within ethical and professional boundaries Quality Assurance & Reporting:

• Maintain accurate and confidential records of service delivery
• Monitor service performance and outcomes
• Produce reports for internal use and funders
Service Development:
• Contribute to the ongoing development and improvement of the service
• Identify gaps, opportunities, and innovations to better support carers
• Support the development of policies and procedures where needed
Funding & Sustainability:
• Contribute to identifying and securing future funding opportunities
• Support bid writing and reporting to funders
For an informal discussion, please reach out to: Dolly Dalton. This is an opportunity to join a dedicated organisation that is committed to making a meaningful impact on the lives of carers. If you are passionate about supporting others and making a difference, we encourage you to apply.