Welcome & Service Team Member - Newcastle upon Tyne

Reporting to the Welcome Manager, you'll be part of a team of 8 working at Gibside, though you may occasionally be required to help across the Derwent, Wear & Coast portfolio when needed. This includes Crook Hall & Gardens, Souter Lighthouse and Washington Old Hall. What you'll be doing As the largest conservation charity in Europe, we work hard to raise funds so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you'll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Team Member, it's your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day. This is a varied role where no two days are the same. You'll be responsible for answering queries and making sure visitors can find everything they need for their visit, and understanding how and why we engage our supporters is key. Working with our spirit of place, you'll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do. An essential aspect of the role is helping supporters understand the benefits of National Trust membership and contributing to our fundraising goals. You'll deliver high standards of presentation at the property and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.

We'd love to hear from you if you're:

• customer focused with an understanding of the importance of great service
• a team player, but also can work on your own initiative
• well organised and adaptable
• willing to learn new skills
• have a positive attitude
  
  The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.
The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world. Its achievements have enabled the general public and the Trust's members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement. The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

Working Hours: 390 hours per year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. Working Pattern: You'll be required to work weekends and bank holidays on a rota basis., The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme (for roles that meet the salary criteria) Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places