Volunteer Engagement Manager

The Volunteer Engagement Manager is responsible for recruiting, supporting and developing a largeand diverse team of volunteers, working closely with colleagues to ensure safe, welcoming and wellresourcedlive delivery across all our activity., This is an exciting opportunity for a highly organised and people-focused individual who enjoys workingin a busy, event-driven environment. At the heart of the role is the co-ordination and support of morethan 250 volunteers, ensuring that each event is appropriately resourced and delivered to a highstandard. You will be responsible for producing volunteer rotas, communicating regularly with volunteersand colleagues and playing a key role in creating a supportive and positive experience for audiences,artists, staff and volunteers alike.If you enjoy bringing people together, are highly organised and take pride in solving logistical challenges,this role offers the chance to make a visible and meaningful contribution to the success of The Stables.The post-holder will work scheduled daytime, evening and weekend hours, enabling them to stayoperationally connected, build strong relationships with volunteers and colleagues, and ensure thatstaffing plans and communication reflect the practical operational needs of each day and event.,

• Identify volunteer resourcing requirements for the effective delivery of events and liaise with other
staff, project teams, partner organisations, artists and volunteers as required.
• Prepare, maintain and actively manage volunteer rotas, including ongoing communication with
volunteers to confirm availability, respond to changes and address gaps in cover and daily shortages.
• Maintain accurate volunteer records, availability information and rota data using agreed systems
and tools.
• Contribute to weekly operations meetings, providing updates on volunteer resourcing, risks and
emerging pressures.
• Provide administrative support to the Head of Operations in relation to event staffing and volunteer
operations, including reporting and planning.Team Leadership
• To be responsible for the recruitment, inductions, training and ongoing development of volunteers,
supporting positive engagement, retention and progression into a variety of roles.
• Support the Head of Operations as required with aspects of Duty Management induction and
training, ensuring strong alignment with the volunteer training and operational management.
• Promote consistently high standards of management and customer service across all front-of-house
and backstage activity where volunteers are deployed.
• Work with the Customer Services and Ticketing Manager to respond to customer feedback, ensuring
learning is shared and improvements are implemented.
• Ensure artists and visiting productions are warmly welcomed and supported during their visit and
that merchandise and hospitality services are delivered Front-of House and Backstage as planned.Health, Safety and Compliance
• Support the Head of Operations in implementing and maintaining health and safety procedures,
operational policies and safe working practices.
• Act as a Duty Manager on a planned basis as agreed, to maintain operational knowledge and provide
resilience and cover as required.
• When acting as a Duty Manager, take responsibility for the venue, ensuring compliance with health
and safety requirements, customer service and other relevant company policies.
• Act as key holder for the building as required, including opening and closing duties.
• Respond to operational issues as they arise, escalating to the Head of Operations and liaising with
contractors where appropriate.Other
• Undertake any other duties as required appropriate to the level of responsibility of the role,
as reasonably required.

Job Related
• Good standard of education or equivalent Previous experience managing or co-
Experience experience. ordinating volunteers.
• IT literacy, including confidence using Microsoft Training in health & safety procedures.
Office, particularly Excel and Word.
• Basic first aid knowledge (or
• Tech-savvy with experience using scheduling and willingness to undertake training).
administrative tools.
• Experience acting as a key holder.
• Experience of supporting or managing people from Experience working in a venue, arts,
diverse backgrounds. cultural or events environment.
• Ability to make recruitment and training Ability to respond to emergency
presentations to large groups of volunteers. callouts within a reasonable
• Excellent planning, co-ordination and rota- timeframe.
management skills.
• Numeracy skills and experience
• Strong administrative and reporting skills. handling financial transactions
• Ability to undertake light physical tasks associatedincluding cash or card-based
with event delivery. processes.
• Willingness to work evenings and weekends as
required.
• Current driving licence and access to own transport
• Commitment to ongoing learning and development.
Key
• Collaborative and professional, with strong
Attributes interpersonal skills and an inclusive, team-focused approach.
• Positive, energetic and committed to delivering
exceptional experiences.
• Self-aware and pragmatic.
• Confident, and tactful manner, with a strong focus
on customer care.
• Ability to work under pressure, manage competing
priorities and meet deadlines.
• Highly organised with strong attention to detail.
• Clear and confident communicator, both written
and verbal.
• Calm, flexible and adaptable in a fast-paced live
events environment.

Based in the village of Wavendon, Milton Keynes, The Stables is a registered charity and venue with avision to engage the widest range of people with music in all its diversity, typically presenting around350 events and 200 learning and participation events annually.The Stables' mission is to enrich people's lives with opportunities to access, participate in, create, andexperience live music and the arts in general.The Stables has now become synonymous with producing large-scale outdoor events, special projectsand IF: Milton Keynes International Festival which it founded in 2010.We are proud of our reputation for world-class music and events, providing a warm welcome and settinghigh standards of customer service.The Stables is a National Portfolio Organisation (NPO) of Arts Council England.For more information visit stables.org and ifmiltonkeynes.org

The post is offered as a full-time annualised hours role. Working hours will include a mix of evening anddaytime shifts and will involve weekend working, agreed by rota with the Head of Operations.The holiday entitlement for the post is 20 days per annum (plus statutory holidays) increasing by one dayper annum for every year worked up to a maximum of 25.The job will be subject to a 9-month probationary period.Full terms and conditions will be made available on offer of appointment.