Tusker EET Cancellations Executive - (12 month FTC) Watford

Working within the Employee Engagement Team you will be responsible for cancelling and retaining vehicle orders where possible. You will be expected to deal with each cancellation request, reporting, improvement of processes where trends appear, build relationships with dealerships and manufacturers, Our Car Benefit Scheme gives employees access to affordable, fully maintained and insured cars for a fixed monthly amount delivered through a salary sacrifice employee benefit arrangement. Offering all fuel types, prices and over 1000 cars to choose from all by leading manufacturers. Please visit for Tusker car website for more information

• A warm, enthusiastic, and outgoing personality and communicate with drivers via email/phone and be able to have difficult conversations when cancellation fees are applied
• Have a confident telephone manner, experienced with inbound and outbound calls with a consultative approach to overcome customer objections, to reclaim cancelled orders where possible.
• A proven ability to proactively plan, problem solve and prioritise and liaise with the dealership via Leaselink/phone/email
• Ability to work well under pressure to be able To manage drivers who 'will reorder' and allocate to a member of EET
• Internally liaising with our Customer Service Team, Purchasing and Finance Teams to ensure the correct measures have been taken to correctly cancel the car order and the business has visibility, as well as give information to the stock team regarding stock cars where the order has been cancelled so Tusker team can utilise for further orders.
• Self-motivated, driven, strong attention to detail with a flexible approach
• Assist the Supervisor with ad-hoc projects.
And any experience of these would be really useful
• Car Knowledge would be advantage with an Understanding SS4C or Contract Hire products
• Understanding of using Microsoft programs, inter keep the process maps up to date.
• Keep up to date with new vehicles on the market to enhance knowledge
  
  At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes:
• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies
If you're excited by the thought of becoming part of our team, get in touch.