TRICARE Beneficiary Services Representative - Lakenheath, UK
Leidos, Inc., Lakenheath, Suffolk
TRICARE Beneficiary Services Representative - Lakenheath, UK
Salary not available. View on company website.
Leidos, Inc., Lakenheath, Suffolk
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 20 May | Get your application in now before you miss out!
Closing date: Closing date not specified
Job ref: c51785f9cd3b4029999b54badfd9e7f4
Location ref: Lakenheath, Suffolk
Full Job Description
- Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.
- Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.
- Claims Assistance: Provide basic claims status updates and support.
- Conduct Briefings: Lead informational sessions for various events such as in/out processing, maternity, and pre-separation/retirement.
- Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.
- Assess & Escalate Issues: Evaluate the level of assistance needed and refer or escalate complex issues as needed for proper resolution.
- Compliance & Confidentiality: Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.
- Collaborate & Support: Assist with remote support, train new team members, and other duties as assigned.
High School diploma or GED, or equivalent years of experience - U.S. Citizenship
- SOFA/Command-Sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD
- Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1)
- 3+ years of customer service experience Essential Skills:
- Fluent in English with strong written and oral communication
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Effective at delivering presentations
- Ability to tactfully communicate with others, both in person and on the phone
- Self-starter, able to work independently and with minimal supervision
- Strong organizational, time management, and multitasking abilities
- High attention to detail, Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis
Make a Difference - Join Our Leidos TRICARE Team at Lakenheath, UK!, Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com .
Work background in the following areas: - U.S. military healthcare delivery system or civilian managed care
- Medical or clinical environment
- MHS Genesis or civilian healthcare systems, medical claims SALARY: The annual salary for this specific position is $32,000 and the program is not able to negotiate that.
- With a position in the UK, you are also eligible for an annual foreign service premium in the amount of $3,000.00. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares. Original Posting: For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: $31,850.00-$49,000.00 The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law., Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits .
Direct job link
https://www.jobs24.co.uk/job/tricare-beneficiary-services-representative-lakenheath-uk-126864618