Transport & Customer Service Operator Nightshift

Job Description: You will be a key team member working within the busy traffic office at Turners Head Office in Newmarket. The role provides support services to customers, depots and drivers. Using our vehicle tracking and in-house traffic management systems; the role involves monitoring collections and deliveries, ensuring that timeliness is maintained, issues are reported and shipment notifications are sent to our customers. Accuracy, an eye for detail and good interpersonal skills are essential., The key elements of the role will include but are not limited to:

• Ensuring client queries are dealt with in a timely and professional manner to the satisfaction of the client.
• Using our vehicle tracking systems and in-house traffic management system to monitor and record key aspects of collections and deliveries.
• Being responsible for accurate data entry
• Communication with drivers and customers to ensure good customer service
  
  Helpful, positive and professional attitude
• Ability to use self-initiative
• Good teamwork skills
• Strong written and verbal communication skills
• Positive interaction with clients and internal teams
• Well organised with strong administrative skills
• Willing to learn new skills and accept new challenges.
• Accurate and have a good eye for detail
• Well organised and logistically minded
• Keyboard skills & office experience are essential, although full training will be provided on the relevant IT system.
  
  Shifts: Starting at 19:00 and finishing at 07:00, the shift is based on 198 days per annum (182 days on 4 on, 4 off plus 16 contract days). 21.5 days holiday.
Salary: £26000 - £32000 D.O.E. Employment term: Permanent Start date: As soon as possible