Tenancy Sustainment Officer

At Ocean Housing, we believe everyone deserves a safe, stable home. As a Tenancy Sustainment Officer, you'll play a vital role in supporting some of our most vulnerable customers to maintain their tenancies, build independence, and improve their wellbeing. Your Role: You will work closely with residents facing complex challenges, providing practical, tailored support to help them sustain their tenancy and reduce the risk of tenancy breakdown. You will:

• Act as a key contact for vulnerable tenants, building trusted relationships.
• Carry out home visits, welfare checks, and risk assessments.
• Develop person-centred action plans and support customers to achieve them.
• Work with partner agencies and professionals, coordinating multi-agency support.
• Identify safeguarding concerns and make appropriate referrals.
• Maintain accurate case records and manage your own caseload effectively.
You'll also collaborate with colleagues across the organisation to deliver a proactive, customer-focused sustainment service. What You'll Bring: We're looking for someone who is passionate about supporting others, thrives in a dynamic environment, and can manage sensitive situations with empathy and professionalism.


• Experience working with customers in challenging or stressful situations
• Strong communication skills - both written and verbal
• Good IT skills, including Microsoft Office and databases
• Excellent organisation and time management skills
• The ability to work independently and as part of a team
• Resilience and the ability to manage emotionally challenging situations including attending and working within difficult environments
You will be:
• Compassionate, patient, and able to show empathy and understanding
• Confident and professional in your approach
• Proactive and solutions-focused
• Calm under pressure and able to manage conflict effectively
• Motivated to make a positive impact
Knowledge & Qualifications:
• Level 3 qualification (or equivalent)
• Experience using IT systems and maintaining accurate records
Desirable (but not essential):
• Experience in the social housing sector
• Knowledge of housing or supported housing issues
• Relevant housing qualification or CIH membership
  
  Ocean Housing Ltd is a not for profit, charitable registered provider of social and affordable housing, with a stock of over 4,700 properties throughout Cornwall. We are part of the Cornwall Homechoice 'Choice Based Lettings' scheme.
At Ocean we believe affordable housing is not just about the buildings, but about the people who turn them into homes. We provide a wide range of services to our residents, helping them to make the most of their homes and the communities they live in.

We offer a supportive, flexible, and forward-thinking work environment with fantastic benefits:
• 27 days holiday + bank holidays
• Professional membership fees paid
• Company sick pay scheme
• Workplace pension with death in service benefit
• Home office work payment
• Medicash health plan (including dental & optical)
• Cycle to work scheme
• Rewards & recognition programme
• On-site parking
• Employee assistance programme
• Family-friendly policies
Key Dates:
• Closing Date: Thursday 4th of June 2026 at Midnight
• Interview Date: Friday 12th of June 2026 (Face to face at Stennack House, St Austell)