Technical Writer

In this role, working for a large global pharma company you are required to maintain the documentation architecture for the UK and IEs affiliate notifications issued to external customers. Effectively Managing updates & revisions as requireImplement the marketing plan for customer notifications, in alignment with the department's strategy and our wider business goals. Ongoing assessment of volumes and types of affiliate notifications using available reporting tools ensuring oversight of product quality and safety for Roche stakeholders. Be recognised as the 'subject matter expert' for documentation and work closely with the customer experience/insights team to identify 'pain' and 'gain' points. Support / Train and educate commercial and technical teams in sourcing and and self serving customer notification data and documents.

Degree and/or postgraduate degree in a Science subject - Biomedical Science preferedExcellent problem solving and communication skillsProven ability to build relationships with internal and external stakeholdersAbility to work in a highly complex, cross-functional environment and stay focused on critical goals and outcomesProven Track record in writing customer facing technical communications
Desirable
Technical Writer qualificationOperational knowledge of the NHS/ context of healthcareUnderstanding of the laboratory diagnostics marketExperience of Microsoft Office / Word / Excel / PowerPoint and Google suite to intermediate levelExperience of CRM systems