Technical Support Advisor
Zen Internet, Stoneyfield, Rochdale
Technical Support Advisor
Salary not available. View on company website.
Zen Internet, Stoneyfield, Rochdale
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 24 May | Get your application in now before you miss out!
Closing date: Closing date not specified
Job ref: 01e75852f362433e987e2d92585a95cc
Location ref: Stoneyfield, Rochdale
Full Job Description
We're looking for a Technical Support Advisor who thrives on thinking for themselves. You'll be the first point of contact for our residential customers, supporting a range of connectivity and communication products including FTTP, FTTC, SoGEA, ADSL, PSTN, VoIP, and email. You'll be trusted to diagnose and resolve issues using your own judgement, backed by a range of self-service tools.,
- Being the first point of contact for residential customers via phone and email
- Diagnosing and resolving technical issues without relying on scripts
- Guiding customers through self-service tools and explaining their benefits clearly
- Managing queries from first contact through to resolution, with care and urgency
- Spotting patterns and contributing ideas that improve the service for everyone
Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to . - 2 x Life Assurance Cover, with option to flex upwards
- 25 days Annual leave, rising to 30 days with length of service, with the option to purchase up to 5 more.
- Access to private Medical Healthcare and a Healthcare Cash Plan
- An extra day off for your birthday
- Car salary sacrifice scheme
- Continuous learning and development
- Discounted Mobile plans
- Flexible and Hybrid working
- Free onsite parking
- Internal coaching and mentoring opportunities
- Onsite Contemplation and Prayer room
- Onsite Electric Car Charging points
- Optional flexible critical illness cover
- People-friendly policies
- Recognition awards where we celebrate the most awesome people
- Retail discounts
- Salary sacrifice Pension- minimum of 3% Employee contributions for a 5% Employer contribution
- Six monthly salary reviews
- Subsidised Nursery fees
- Subsidised Onsite Restaurant
- Superfast Free Reliable Broadband
- Travel Loan and Ride2Work Schemes
- Two days' paid leave per year for voluntary work