Team Leader

We are looking for an enthusiastic and dynamic team leader to support the effective delivery of our administrative service in Gastroenterology. If you thrive on a challenge and enjoy working in a very busy and demanding environment this could be the role for you. As a Team Leader, you will manage and lead a team of secretaries and other administrators. This will include recruiting and inducting new staff members, identifying training and support requirements, and managing overall performance on a day to day basis. The postholder will have specific responsibility for driving forward excellent standards of administration and operations, and will use your management experience to lead on service changes and developments. Main duties of the job The post holder will manage the delivery of a high quality, safe and compassionate administrative service to patients and clinical teams. You will have responsibility for ensuring that all processes are efficient and effective, to enable the team and the Trust to meet high standards of performance., 1. Operationally responsible for the delivery of the key performance indicators for secretarial, typing and administrative outputs in line with divisional and organisational goals and targets, including the support for services to deliver against the Trusts clinical letter generation targets. In addition, overseeing the generation of accurate, clear, and concise clinical correspondence across the Gastroenterology service and holding secretaries, typists and administrators to account. 2. Operationally responsible for delivery of analysis, implementation and monitoring of departmental procedures liaising with other secretarial teams & departments to ensure processes meet the needs of services, divisions and the organisation. 3. Responsible for the standard and quality of the secretarial, typing and administrative teams, requesting, analysing and acting on information relating to general performance activity and quality, and taking corrective action where appropriate to meet the required standards or improve quality.

You will have excellent communication skills, ability to prioritise their own and others' workloads, be able to motivate and enthuse others, and have a positive and flexible approach to the changing demands and opportunities of the service.,

• Educated to degree level or equivalent training or experience.
• Demonstrable working knowledge of Microsoft packages including Outlook, Word and Excel
• Willingness to actively deliver personal development and training.
Desirable
• Certificate in Medical Terminology
• European Computer Driving Licence
• NVQ II in business administration
• RSA II/III or equivalent demonstrable experience in typing/Audiotyping (i.e., speed over 60wpm)
Experience Essential
• Maintenance of computerised files
• Running and organising outlook diary/calendar systems
• Previous experience in a fast-paced office environment
• Previous experience as a Secretarial Team Leader.
Desirable
• Knowledge of security and dealing with confidential issues in relation to handling personal information
• Knowledge of medical terminology and working in a healthcare environment
• Understanding and experience of referral pathways
• Complaint handling experience
Person Specification Qualifications Essential
• Educated to degree level or equivalent training or experience.
• Demonstrable working knowledge of Microsoft packages including Outlook, Word and Excel
• Willingness to actively deliver personal development and training.
Desirable
• Certificate in Medical Terminology
• European Computer Driving Licence
• NVQ II in business administration
• RSA II/III or equivalent demonstrable experience in typing/Audiotyping (i.e., speed over 60wpm)
Experience Essential
• Maintenance of computerised files
• Running and organising outlook diary/calendar systems
• Previous experience in a fast-paced office environment
• Previous experience as a Secretarial Team Leader.
Desirable
• Knowledge of security and dealing with confidential issues in relation to handling personal information
• Knowledge of medical terminology and working in a healthcare environment
• Understanding and experience of referral pathways
• Complaint handling experience
  
  We are proud to be part of BSW Hospitals Group - a formal partnership between Great Western Hospitals NHS Foundation Trust, Royal United Hospitals Bath NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.
We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.