Team Lead, Client Change Management
HSBC Group, Poplar, Greater London
Team Lead, Client Change Management
Salary not available. View on company website.
HSBC Group, Poplar, Greater London
- Full time
- Permanent
- Onsite working
Posted today, 9 Jun | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
Job ref: 7c0d827a96094e0290b8eaf0c5895849
Location ref: Poplar, Greater London
Full Job Description
- Lead pre-mandate and RFI/RFP consultation for our diverse client base, utilising your deep knowledge of SME Payments, Liquidity, ERP, and Regulatory Solutions.
- Streamline documentation processes using GDOCs to ensure accurate and timely delivery, minimising friction.
- Drive the use of proactive project management methodologies and scalable organizational designs to manage multiple client projects effectively.
- Serve as the central liaison between internal and external stakeholders across multiple regions, effectively communicating with senior stakeholders.
- Take ownership of client relationships post-sales, leading client communication throughout the project lifecycle and beyond.
- Drive accountability within the team to ensure every client is able to operate their accounts and services as expected, and project expectations are met before a project is completed.
Solid project management experience or relevant qualifications. - Extensive experience in building effective client relationships and stakeholder management.
- Proficiency in payments and liquidity product knowledge.
- Demonstrated leadership and team management skills.
- Familiarity with design thinking principles.
- Ability to manage competing deadlines effectively in real-time.
- Excellent communication and influencing skills.
- Proven ability to excel under pressure and drive strategic initiatives forward. To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please click this link.
- Drive key performance metrics across the Client Connectivity team and demonstrate improvement in revenue realisation, digitisation and client satisfaction.
As an HSBC employee in the UK, you'll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further. We're one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions. If you're looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further. We are currently seeking an experienced individual to join this team in the role of Client Change Management, Team Lead. The role of a Team Lead in Connectivity is pivotal in shaping global and local client relationships by leading a team to manage multiple payments and liquidity projects to successful completion. You'll be at the forefront of onboarding clients onto our platform, ensuring seamless transitions, driving satisfaction, and inspiring your team towards excellence. In this role, you will:
Direct job link
https://www.jobs24.co.uk/job/team-lead-client-change-management-126955608