Team Administrator

The admin team provides a comprehensive, professional, effective secretarial administrative service to the CPT (Community Perinatal Team). This role is office based and will involve answering general telephone enquiries from service users and other professionals, taking messages, sending out appointment letters and reminders and, helping to manage the duty email inbox. As some of the work will involve speaking to service users on the telephone, the post holder must display a considerable degree of tact, possess mature judgement and maintain a calm, friendly and efficient manner. You will be required to work independently and apply a high degree of confidentiality to all of their work. You should follow Trust policies relevant to their work. The post is managed rather than supervised and the post holder will be the main person responsible for clinic bookings even if other members of the team contribute at times.,

• To answer the team telephone and respond to queries from professionals and service users.
• To use touch typing, audio and shorthand skills as necessary in daily work to produce work in a timely manner
• To send text message reminders to service users who have agreed to receive
• To be proficient in using the electronic patient record for administrative purposes
• To use knowledge, and experience to assist other members of the admin team when requested to undertake additional admin tasks such as scanning, photocopying, answering the telephone, making up new service user assessment packs,
• To update skills as necessary and attend mandatory training
• To work unsupervised, on a daily basis, prioritising own workload, using initiative as to what is routine and what is
To use agreed guidelines/procedures and developed knowledge/skills/qualifications when working autonomously and managing

We are seeking an individual who has experience within an office environment and can communicate with compassion and professionalism to a wide range of individuals including service users and their families / carers and clinical colleagues. We are looking for a highly organised, efficient individual to provide an administrative service to the team. You will be able to demonstrate that you can work alone, prioritising and managing your own workload whilst maintaining a positive, professional and calm approach. You should have excellent IT skills, a good working knowledge of Microsoft Office Packages . This is a very busy role, and you will thrive under pressure, and have the drive and courage to solve problems. Your role will involve communicating with our service users so you should have highly developed communication skills. You will support your colleagues and the wider team at busy times. Here's what we'll offer you: We offer structured supervision, access to training and development as part of your own personal development. We have a friendly and supportive team environment, within an organisation that truly makes a difference for people with perinatal mental health conditions and their families and carers. If you are enthusiastic, reliable and have a flexible approach to work, then we would like to hear from you.,
• NVQ 3 or equivalent.
• Advanced keyboard skills
• Good working knowledge of email and internet
• Good standard of English
• Numerate, Competent secretarial skills
• Previous experience in a secretarial environment
• Experience in a mental health environment or NHS
• Experienced at intermediate level in a range of software packages; Word, Excel PowerPoint, Candidates who require a Skilled Worker visa to work in the United Kingdom can determine the likelihood of obtaining a Certificate of Sponsorship for this position by assessing their circumstances against the criteria specified on the Check if you need a UK visa - GOV.UK website. We would encourage all applicants to review the criteria carefully to understand their eligibility for sponsorship.
  
  Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.
Our family of over 3500 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services. The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout: Our Trust values are: Welcoming. Kind. Positive. Respectful. Professional. These values are at the core of who we are, everything we do, and how we do it! Would you like to be part of the HPFT family? Would you like work with us to ensure our service users live the fullest lives possible they can? Would you like to be supported in your career to be the best that you can be?, Hertfordshire Partnership University NHS Foundation Trust (HPFT) is rated by the Care Quality Commission as an Outstanding provider of mental health and learning disability services. In 2021, we won the prestigious Health Service Journal award for Mental Health Trust of the Year, with the judges saying they were "blown away" by our people's achievements and that everything they saw "sings and hums". This year, our staff rated us the 4^th best mental health and learning disability trust to work for out of all 52 trusts in the country. Our staff tell us that they are proud to be part of the HPFT team, proud of the standard of care we provide and proud that service users are our top priority. Our people tell us they feel supported though a great development, wellbeing and work-life balance offer and a highly compassionate, values-driven culture. We are equally proud of our staff, who live our values of being welcoming, kind, positive, respectful and professional