Supporter Engagement Manager

PILGRIMS' FRIEND SOCIETY

Supporter Engagement Manager

£47000

PILGRIMS' FRIEND SOCIETY, City of Westminster

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 15 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: c961a79076034cf6a68975aa6dfa533d

Full Job Description

As the Supporter Engagement Manager, you will play a pivotal role in shaping our engagement strategies to cultivate relationships with our valued Chrisitan

  • supporters. Reporting to the Director of Marketing and Communications, you will lead initiatives to increase prayer, giving, and church engagement, aligning with our broader objectives. You will manage our Supporter Engagement Co-ordinator, ensuring seamless coordination and execution of our supporter-centric initiatives., Develop and implement a comprehensive supporter engagement strategy to bolster our supporter base and enhance engagement levels.

  • Curate a tailored stewardship journey for major donors and legacy pledges, providing personalised communications and resources to foster continued support.

  • Oversee the management of our supporter database/CRM, ensuring compliance with GDPR and all relevant legislation.

  • Utilise data analytics to design targeted campaigns and initiatives aimed at expanding our supporter network across various channels and touchpoints.

  • Lead church engagement efforts, forging and nurturing connections with local and national churches and networks.

  • Collaborate with our Activities and Community Engagement (ACE) Facilitators to enhance engagement within our care homes and housing schemes.

  • Drive regular prayer communications, fostering a culture of prayer support through various platforms including our online Prayer Wall.

  • Organise and lead supporter-facing events such as exhibitions and conferences to facilitate meaningful interactions with existing and prospective supporters.

  • Stay abreast of industry trends and share insights with internal teams to inform strategic decision-making.

    Minimum of three years of experience in the charity or third sector.

  • Proven track record in supporter engagement and database management.

  • Good understanding of UK GDPR regulations.

  • Familiarity with fundraising functions and project management.

  • Exceptional organisational skills with the ability to prioritise tasks and meet deadlines.

  • Strong proficiency in written and verbal communication.

  • Innovative thinker with a proactive approach to problem-solving.

  • Team player with a reliable and detail-oriented work ethic.


  • Applicants must be evangelical Christians (This role has an Occupational Requirement to be filled by a Christian under the provisions of the Equality Act (2010).)

    Pilgrims' Friend Society is dedicated to enhancing the lives of individuals across our care homes and housing schemes. We are committed to fostering a community where support, prayer, and engagement thrive. As we continue to grow, we are seeking a passionate and experienced Supporter Engagement Manager to join our dynamic team.

    Hybrid working (2 days in the office, 3 days at home)

  • Flexible working hours

  • 5 weeks' paid holiday per year, as well as bank and public holidays

  • Training & development

  • Ongoing support from management

  • Perkbox

  • Wisdom app

  • Care Friends referral app

  • Birthday reward

  • Long-standing service reward

  • Life assurance scheme

  • Pension scheme