Student Services Manager - TLG

Global University Systems

Student Services Manager - TLG

Salary Not Specified

Global University Systems, City of Westminster

  • Full time
  • Permanent
  • Onsite working

Posted 6 days ago, 15 May | Get your application in now to be included in the first week's applications.

Closing date: Closing date not specified

job Ref: 1c11a2ae8631460a9f6e804e79db14c0

Full Job Description

At TLG, we're looking for a Student Services Manager to join us in a permanent capacity. This role is based in London, and will include managing a team in London, Nottingham and Birmingham.

The Student Services Manager will be engaged in leading a team based in London, Nottingham and Birmingham and is front-facing customer service and administrative tasks. The role holder will have excellent customer service to enhance the experience for all students as well as internal and external stakeholders.

Some of the key responsibilities in the role are:

ü This is the first and last point of contact for all students studying at TLG and be responsible for the provision of day-to-day enquiry handling and offer advice and support at the front desk.

ü The role holder will work collaboratively with the Senior Management Team (SMT) and manage the student support officers as a team to provide basic advice and referral to students.

ü The Student and Academic Support Team, ultimately acts as a focal point to provide students with support, guidance, information, and impartial, confidential advice. This role is a part of TLG HE administration, which reports into the Operations Manager.

  • Excellent interpersonal skills

  • Ability to provide effective support and guidance to students facing a range of issues, including mental health, personal difficulties, and academic challenges.

  • Organisation and time management

  • Stakeholder management responsibilities

  • Excellent communicator verbally and in writing

  • Cooperative and collaborative

    The Language Gallery (TLG) in the UK is part of the thriving Global University Systems Group, with a reputation of excellence in providing English Language and University Pathways programmes. Aided by our strong partnerships with St. Mary's University (Twickenham London), Bishop Grosseteste University (BGU). We currently have 3 campuses and have ambitious growth plans - which makes for an exciting time to join TLG!

  • At the very heart of our vision is a student-centred learning and teaching methodology which is progressive, forward-thinking, modern, and designed to meet our learners' needs.

    TLG is part of Global University Systems (GUS) which is an international network of higher-education institutions brought together by a shared passion for accessible, industry-relevant qualifications. Our institutional culture was built upon our history and values. Our shared values - student, focus, communication, collaboration, respect, competence, entrepreneurship, and integrity - are more than aspiration. We display and expect these beliefs and behaviours from our colleagues equally.

    What we offer our colleagues:

    ü My Rewards Hub - handpicked discounts and deals from a wide and ever-growing list of providers.

    ü Employee Assistance Program (EAP) - a dedicated 24/7 access platform

    ü A great suite of In-House, CPD and other Training & Development opportunities on offer

    ü A great Refer-A-Friend (RAF) scheme in operation.

    ü Socials via 'GOSH': We love to celebrate events, our successes, recognise our colleagues for their contribution.

    ü Eyecare vouchers

    ü Various other benefits on offer from being part of Global University Systems (GUS) education network.