Student Services Advisor

Student Services Advisor

Location: Newcastle upon Tyne, Tyne and Wear, UK NE1 7

Contract: Permanent

Employer: NCG Corporation

Reference: 25949

ROLE DESCRIPTION

We are seeking a Student Services Advisor to join the Student Services Admissions team on a full-time, permanent basis. The role is 37 hours per week, Monday to Friday. The role involves delivering high-quality customer service by providing impartial information, advice and guidance to prospective and current customers in person at the Student Services Visitor Centre and Reception, as well as by telephone and email. Experience of providing information and guidance by phone and email is therefore essential. As part of the Student Services Advisor team, the post holder will also manage the administration of the College's centralised FE course applications and enquiry systems. This requires a methodical approach, accurate data entry, strong attention to detail, and experience of customer records or CRM systems. The role can be fast-paced, target-driven and demanding, so the successful candidate will need strong interpersonal, IT and organisational skills, along with the ability to work under pressure and communicate effectively with colleagues and customers. A positive, proactive approach and the ability to work independently are essential. Flexibility is also important, as some evening and weekend work will be required to support recruitment events at the main campus and satellite centres.

EMPLOYEE BENEFITS

• NCG is a great place to work, with a whole host of benefits such as:


• Generous Annual Leave


• Flexible Working


• Student Discount


• Government Pension Schemes


• Cycle to Work


• Employee Assistance Programme

For more information, please see our website - Our Benefits

NCG VALUES

Our values are not just about what we do, but also how we do things. Shaped by our colleagues, customers and learners, they set the standard of how we should behave, how we work together and give us the opportunity to make the right decisions based on the values we all share.

• Being both inclusive and diverse


• Trusting and respecting our communities


• Taking ownership whilst working collaboratively


• Inspiring excellence and curiosity

For further detail about our Values and Strategy, please visit our website - Values and Strategy

#s1-Gen

We are seeking a Student Services Advisor to join the Student Services Admissions team on a full-time, permanent basis. The role is 37 hours per week, Monday to Friday.The role involves delivering high-quality customer service by providing impartial information, advice and guidance to prospective and current customers in person at the Student Services Visitor Centre and Reception, as well as by telephone and email. Experience of providing information and guidance by phone and email is therefore essential.As part of the Student Services Advisor team, the post holder will also manage the administration of the College's centralised FE course applications and enquiry systems. This requires a methodical approach, accurate data entry, strong attention to detail, and experience of customer records or CRM systems.The role can be fast-paced, target-driven and demanding, so the successful candidate will need strong interpersonal, IT and organisational skills, along with the ability to work under
pressure and communicate effectively with colleagues and customers.A positive, proactive approach and the ability to work independently are essential. Flexibility is also important, as some evening and weekend work will be required to support recruitment events at the main campus and satellite centres.

NCG is a great place to work, with a whole host of benefits such as:
Generous Annual LeaveFlexible WorkingStudent DiscountGovernment Pension SchemesCycle to WorkEmployee Assistance ProgrammeFor more information, please see our website - Our Benefits NCG VALUESOur values are not just about what we do, but also how we do things. Shaped by our colleagues, customers and learners, they set the standard of how we should behave, how we work together and give us the opportunity to make the right decisions based on the values we all share.
Being both inclusive and diverseTrusting and respecting our communitiesTaking ownership whilst working collaborativelyInspiring excellence and curiosityFor further detail about our Values and Strategy, please visit our website - Values and Strategy