Sports Aftersales and Repair Advisor

We are looking for an enthusiastic, customer-focused Sports Aftersales and Repair Advisor to join our team. The Decathlon Technical Support team offer remote, technical support to customers and teammates to save products from being disposed of or refunded, extending the life of their purchase. A passion or experience with cycling is preferred, however, we also support table tennis, fitness equipment, team sports and mountain sport - with more to come!,

• Satisfy customers - and assist stores - by providing maintenance and repair solutions remotely that will prolong the life of their product
• Reduce the volume of products disposed of and written off by offering sustainable repair solutions to customers and stores
• Seek the most cost-effective repair solution to minimise business costs and customer charge
• Keep up to date on all training and requirements of the role to ensure the best possible knowledge and seek to share this knowledge with Teammates both in the DTS and Stores.
  
  You are passionate about cycling or/and outdoors sports
• You possess an excellent level of written English.
• You are proficient with IT, and experience with Google or Zendesk platforms would be a considerable advantage.
• You navigate and type emails quickly and effectively.
• Previous bike mechanical experience is beneficial, though a strong passion for your chosen sport is equally valued.
• You have good telephone manners and an unwavering commitment to delivering excellent customer service.
• You can work autonomously and responsibly, even in remote settings.
• You demonstrate an adaptable and flexible approach to tasks and projects.
• You are an efficient time planner with a driven desire to outperform on KPIs.
  
  At Decathlon UK, we offer Careers That Let You Play. As part of the DECATHLON Group, one of the world's largest sports retailers headquartered in France, we specialise in creating sports products and distributing them through online and physical stores across 56 countries with over 1,700 locations. With over 40+ stores in the UK, our mission is to be the spirited cheerleaders of sports and healthier living in the nation!
  
  Get to enjoy the following benefits and perks:
• Yearly pay evaluations
• Healthy discounts on all Decathlon goodies
• Fun weekly Staff Sports/Activities
• Pedal your way to work with the Cycle-to-Work Scheme
• Dive into top-notch training at Decathlon Academy
• Dive into hundreds of discount vouchers (think groceries, travel, shopping, and more!) with our discount hub developed by SmartSpending!