Spa Butler

We are seeking a Spa Butler to join us on the journey at Rockliffe Hall Rockliffe Hall stands at a defining moment. With a landmark multimillion-pound transformation already underway, the coming months will see us reimagine the entire resort experience, creating a place where quiet luxury meets northern spirit. We seek visionary minds and grounded hearts: people who notice the small details, find meaning in curating moments that matter and take pride in thoughtful excellence. Whether leading teams or shaping experiences behind the scenes, you will bring curiosity, creativity and care to everything you do. At the heart of this vision is a guest experience that feels effortless yet unforgettable. To help us deliver our vision, we're seeking an exceptional Spa Butler to join our Spa Experience team. The Role Reporting to the Spa Operations Manager, the Spa Attendant will be responsible for providing exceptional service to our guests and members experiencing the Spa. They will inform everyone who visits the spa about the facilities and ensure they enjoy their time in a safe, clean and comfortable environment, leaving feeling relaxed and well cared for. The role involves:

• Preparing the pool and locker area to receive guests
• Ensuring the juice bar is fully stocked
• Carrying out regular quality checks in all areas, ensuring that the area is clean and presented at its best at all times
• Responding promptly and effectively to all guest and member requests and queries
• Replenishing towels, soaps etc. and maintaining to the required level
The ideal candidate for the role will be passionate about delivering outstanding customer service. They will


• Have previous customer service experience, preferably within a leisure or spa environment
• Have a helpful, patient and friendly manner and an ability to deliver service with a smile, even when working under pressure
• Have Immaculate grooming standards (no visible tattoos, you are required to wear shorts as part of the uniform)
• Be flexible and able to work shifts including; early starts, late finishes and weekends
  
  At Rockliffe Hall, we believe in looking after the people who make our guest experience extraordinary. When you join our team, you'll enjoy thoughtful benefits designed to support your wellbeing and help you grow:
• Access to Hospitality Rewards and our Employee Assistance Programme
• Exclusive team accommodation rates and reduced friends & family stays
• Spa and gym access, plus generous savings on treatments, dining and other experiences including retail and gift vouchers
• Long service recognition with extra leave and bonus rewards
• Pension scheme and life assurance for eligible team members
• Training and development opportunities, from online learning to accredited qualifications
All team members also receive gratuities/tips, free parking and access to our health & wellbeing programme.