Shop Cover Manager (South West & West Wales)

If you have a passion for retail and would like a rewarding role, helping make a real difference to children and families across Wales, we'd love to hear from you…

We're excited to introduce a brand-new opportunity to join Tŷ Hafan's retail team as a Shop Cover Manager. You'll bring energy, confidence and hands-on leadership - stepping in to support and cover our shops when it matters most. If you love variety, value autonomy and enjoy getting stuck in, this could be a brilliant next step in your retail management career.

About the role:

As Shop Cover Manager, you'll provide hands-on management cover across our shops when Shop Managers are absent, ensuring each shop continues to operate to a high standard and deliver a welcoming, community-focused experience.

This is a dynamic, people-centered role where no two days are the same. You'll play a vital role in:

Leading and motivating volunteers and paid staff
Maintaining excellent visual, operational and customer standards
Driving income to support Tŷ Hafan's vital work
Ensuring compliance with policies and procedures
Creating positive, inclusive shop environments.

Where you'll work:

You'll primarily cover shops across South East Wales, including: Cardigan, Lampeter, Carmarthen, Llanelli, Neath, Port Talbot, Aberdare and Porthcawl.

Working pattern:

37.5 hours per week
5 days Monday to Saturday, 9.00am-5.00pm
Occasional Sunday and Bank Holiday cover
Travel expenses paid in line with HMRC guidelines

Proven retail management experience (charity or multi-site desirable)
Strong leadership and people management skills
Confidence working independently and making decisions
Excellent organisation and problem-solving skills
Flexibility to travel and support multiple locations

Group Personal Pension Scheme with an employer contribution of 5%
Annual holiday entitlement of 25 days (rising to 27 with service) ,plus Bank Holidays (based on FTE).
Life Assurance (Death in Service benefit)
A comprehensive induction plan and learning and development opportunities
Employee assistance program, which provides a range of free services including counselling, financial and legal support
Unlimited access to a 24/7 online GP as well as a range of other health experts
Healthcare Cash Plan - claim back the cost for appointments and treatment such as dental, optical or physio
Cycle to work scheme, technology and mobile phone benefit
Discounted gym membership and shopping discounts (including 25% of all purchases from any Ty Hafan Retail shop).

Please note that this role is subject to a satisfactory Enhanced DBS (Disclosure and Barring Service) check, receipt of satisfactory references, verification of employment history covering the last three years, and pre-employment medical clearance.

Tŷ Hafan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. We welcome applications from people of all backgrounds and experiences, including those from under-represented groups. Recruitment decisions are made based on merit and aligned with our values. If you need any reasonable adjustments during the application or interview process, please let us know.