Service Manager

We're looking for a hands-on Technical Manager / Service Manager to lead and elevate our Field Service and Technical Support function. This is a key leadership role responsible for driving performance, improving service delivery and ensuring an exceptional customer experience.
You'll manage a team of Field Service Engineers, take ownership of day-to-day operations, and act as the escalation point for complex technical issues-combining strong leadership with real technical expertise.
What You'll Do
· Lead, coach and develop a large team of nationwide Field Service Engineers, driving performance and accountability
· Own day-to-day service operations, ensuring SLA delivery, efficiency and high customer satisfaction
· Manage technical escalations, resolving complex issues quickly and professionally
· Oversee installation projects nationwide, ensuring deadlines and installation targets are met.
· Allocate workloads and prioritise jobs to maximise responsiveness and uptime
· Identify trends, recurring issues and opportunities for continuous improvement
· Work closely with customers and internal stakeholders to deliver a best-in-class service
· Deliver training and upskilling across the team
· Track performance metrics and use data to improve service delivery

· Proven experience in field service engineering, with demonstrable leadership experience
· Commercially aware, customer-focused and solutions-driven
· Confident managing escalations and high-pressure situations
· Strong organisational, communication and problem-solving skills
· Experience with service systems (CRM/ERP) and performance reporting
· Engineering degree or equivalent (Electrical/Mechanical preferred)

£50-60000 Basic
Based in Worcester with occasional travel to sites.
Car / Allowance
Company Bonuses