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Service Delivery Manager

Fujitsu, Basingstoke, Hampshire

Service Delivery Manager

Salary not available. View on company website.

Fujitsu, Basingstoke, Hampshire

  • Full time
  • Permanent
  • Onsite working

Posted 4 days ago, 10 Jan | Get your application in now to be included in the first week's applications.

Closing date: Closing date not specified

job Ref: db2349ff52944789a4306d8a176a7036

Full Job Description

  • Oversee end-to-end delivery of IT services across infrastructure, support functions and in close collaboration with the customer.
  • Ensure services are delivered in line with agreed SLAs, KPIs, and compliance requirements.
  • Monitor service performance metrics, analyse trends, and generate detailed reports for internal and client review.
  • Act as the main point of contact for the customer regarding service delivery and performance.
  • Manage incident, problem, and change management processes in accordance with ITIL best practices.
  • Coordinate with internal IT teams (e.g., infrastructure, development, support) to resolve issues and implement improvements.
  • Drive service improvement initiatives based on performance data, customer feedback, and technology developments.
  • Manage vendor relationships and third-party service providers where applicable.
  • Support IT governance, compliance, and audit-related activities as required.

    Are you a positive individual with a creative attitude that can deliver results for the customer? Can you take ownership of tasks, anticipate, and identify potential issues leading to service improvements? Do you have experience in IT support environments, Incident Management and/or system management of secure IT solutions, IT infrastructures, application hosting or components that contribute to IT service delivery? Do you want to make an impact and change the way the world works? Do you have the drive to collaborate and achieve together with committed people to join our Contact Centre Support Team? If your answer is yes, we want to hear from you!, We are looking for an experienced Service Delivery Manager to join a support team based in BSN01. We are looking for an experienced and customer-focused Service Delivery Manager to oversee the delivery of IT services and solutions to internal stakeholders and/or external clients. In this role, you will ensure the effective management of service operations, adherence to SLAs, and continuous improvement of IT service performance. The ideal candidate has a good technical background, deep knowledge of ITIL practices, and a proven ability to manage service teams and client expectations in a dynamic environment., Strong experience in IT service delivery, IT operations, or client-facing IT roles.
  • Strong understanding of IT service management frameworks (ITIL v3 or v4 certification preferred).
  • Experience with ITSM tools such as ServiceNow, Jira Service Management, or CASD.
  • Excellent communication, stakeholder management, and conflict resolution skills.
  • Demonstrated ability to manage multiple projects and priorities under pressure.
  • Strong analytical and problem-solving capabilities.
  • Experience managing cross-functional teams in a complex technical environment.

    We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do more and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full self to work. We call this Be Completely You.
    • We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Not only are we a Disability Confident company, a Times Top 50 employer for Women and a signatory for the Race at Work Charter, we are also committed to the United Nations standards for LGBT+. We are people centric. This means we care about our people (and their families) and appreciate that everyone has a life outside of work. By supporting our people to Work Your Way, we empower them to achieve a flexible and respectful approach to work which suits them and our customers best - this could be working hours, location, or a flexible approach to their working day. We want you to thrive. If working for a progressive organization, with a continuing commitment to diversity and inclusion is important, you should apply. Fujitsu has been recognized as a Disability Confident Leader by the Department of Work and Pensions. This is in recognition of our commitment to recruiting, retaining and employing people with disabilities. As a Disability Confident Leader, we offer a guaranteed interview to all candidates with disabilities who meet the essential criteria for a role and are experienced at making reasonable adjustments to the recruitment process. Please let me know if you would like further information., We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer. We are people centric: Our work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion. #LifeatFujitsu

    This role will require you to become security cleared to a high level. Please visit National security vetting: clearance levels - GOV.UK (www.gov.uk) Your benefits: 26 Days annual leave plus public holidays (3 flexible) Pension - Double matching contributions of up to 10% Life assurance Companywide incentive plans Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more. Perks at work - employee discounts Employee assistance programme/ virtual GP

Direct job link

https://www.jobs24.co.uk/job/service-delivery-manager-126281001
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