Service Co-ordinator

This role is INTERNAL ONLY and at present we are not accepting external applications. If you are external and apply, your application will not be considered at this time. We are seeking a Service Coordinator to be responsible for the process and logging of calls and emails received from the client, ensuring accurate translation of contractual and operational demands. The role is central to delivering a professional Helpdesk function that consistently exceeds client expectations.,

• Log and process client calls and emails relating to sites, translating requests into engineering or FM solutions.
• Identify and apply the most appropriate solution in line with contractual requirements.
• Build and maintain effective relationships with clients and the account delivery team.
• Manage and update associated systems and software, including Maximo.
• Provide a professional, articulate, and customer-focused helpdesk service.
• Deliver general administrative support to the account delivery team.
• Escalate issues to line management and seek guidance where required.
• Work in line with company processes, procedures, and agreed guidelines while developing knowledge of client environments and contracts.
  
  We are looking for someone who can confidently manage client interactions, apply contractual processes effectively, and support the wider account delivery team through strong administration and communication skills., Previous experience in a customer service, contact centre, or administrative role.
• Call handling experience.
• Proficiency in Microsoft Office applications.
• Excellent verbal and written communication skills.
• Experience of working collaboratively within a team to achieve organisational goals.
• Strong organisational and planning skills, with the ability to schedule activities effectively.
• Ability to understand and analyse statistical data.
  
  ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team by emailing Please click on the following link for more information on this role: If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link