Senior Technical Distribution Analyst

Are you passionate about using data, systems, and innovation to solve complex operational challenges? Join us as a Senior Technical Distribution Analyst and lead the development and improvement of the critical systems that power global exam distribution-making a real impact on millions of learners worldwide. We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. About the role Working within a small, close-knit team of specialists, this role sits at the intersection of business process expertise and technical innovation-playing a key part in strengthening the systems that underpin global exam delivery. You will lead on the continuous improvement, maintenance and implementation of critical operational systems, ensuring they remain reliable, efficient, and fit for purpose across Group Print & Operations. A core focus of the role is driving smart process improvements through the use of automation tools such as Power Automate, PowerApps and other M365 technologies. Alongside this, you'll provide hands-on system support and act as the first point of contact for operational teams, resolving issues and collaborating with technical partners to deliver effective solutions. Beyond delivery, you will act as a trusted consultant to the wider organisation-offering expert insight, guidance and leadership on systems and process improvements. With a broad and varied scope, this role offers a fantastic opportunity to make a tangible impact by simplifying ways of working, improving efficiency, and enabling others to perform at their best. This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face-to-face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long-term health condition., We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long-term health condition, and who best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable and/or appropriate, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long-term health condition.

You'll bring a strong blend of technical capability and business process understanding, with the confidence to lead system improvements and support operational teams in a fast-paced environment. You're experienced in working with data, systems and automation tools, and can translate business needs into practical, efficient technical solutions. You're also a clear communicator who builds strong relationships with a wide range of stakeholders. You're naturally curious and solution-focused, with a proactive approach to improving processes and system performance. Comfortable working independently and collaboratively, you manage competing priorities while delivering high-quality outcomes. You take a structured approach to problem solving-analysing issues, implementing improvements, and supporting the successful delivery of change initiatives. In addition, you will bring:

• Experience working with data visualisation, automation or system tools (e.g. Power BI, Power Automate, PowerApps or similar)
• Knowledge of process improvement methodologies (such as Lean Six Sigma) or experience driving operational efficiencies
• Strong stakeholder management skills, with the ability to influence and collaborate across technical and non-technical teams
• Experience supporting or maintaining operational systems, including troubleshooting and identifying root causes
If you meet the above minimum requirements, we encourage you to apply. Your application will be even stronger if you can also demonstrate the following desirable criteria:
• Experience working within assessment, logistics, supply chain or operational environments
• Knowledge of warehouse management or exams processing systems, or similar large-scale operational systems
  
  An in-person interview at our office in Whittlesford. There will be a task which will form part of the interview.
If you require any reasonable adjustments during the recruitment process due to a disability or a long-term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs. Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. Please refrain from sending your CV directly to our recruiters. If you experience technical difficulties or require additional support with submitting your online application, contact the Recruiter. Why join us Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:
• 28 days annual leave plus bank holidays
• Private medical and Permanent Health Insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 x annual salary
• Green travel schemes