Senior Sales & Events Co-Ordinator

We are looking for a Senior Sales & Events Co-ordinator, to come on board at Kents Hill Park, part of The Venues Collection. Your role will be:

• To lead the training and development of all new team members to ensure they are achieving the company standard for performance within probation period.
• To support the Sales Office Manager daily to achieve the venue targets and provide support to the team.
• To work with the Sales Office Manager to delivery monthly financial results in line with budget through strategic planning of rates and diary optimisation using the tools available.
• To support the Sales Office Manager in the creation and completion of weekly & monthly reports/task such as forecasting & business review packs.
• To ensure all electronic enquiries are responded to within the agree response times and to work with the E-sales co-ordinator to maximise conversion.
• To produce the rate strategy for M&E in accordance with the venue's budget expectations.
• To handle reservations for bedrooms for both event and transient guests
• To attend all mandatory and job specific training
• To consistently supplying the highest possible levels of customer care and service in the lead up and during the events process.
• To positively approach all sales opportunities to maximise sales and revenue by yielding the business to achieve the venue's sales plan.
• To respond to any customer enquiry within the guidelines set by the venue.
• To exercise efficient diary management to manage the yield within the conference office.
• Develop and maintain sales information through Opera following the Company guidelines.
• To attend any communication/ operational meetings where appropriate to represent the sales department.
• To support the invoicing process, ensuring all conference bills are produced correctly and in a timely manner.
• To support the Director of Sales/Sales Manager with new business leads and supporting client events where necessary.
• To be fully engaged with the customers and are building and maintaining relationships with key accounts.
• To be aware of the services and facilities offered by the competitor hotels to promote your hotel to its full potential.
• To comply with all health and safety legislation and actively get involved with reporting issues and training others.
• To be fully aware of the Accident & Maintenance and Fire safety procedures for your department and the wider venue.
• To support the wider Operations Team where necessary and any reasonable ad hoc tasks requested to action by an HOD or the Hotel Manager.
  
  £14.29 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more., Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
• Aviva Digicare - Free annual healthcare check
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Entertainment discounts - up to 55% off cinema tickets
• Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
• Travel discounts - Discounts with holiday companies such as TUI and Expedia
• Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
• Meals on duty
• Vodaphone discounts
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 23 days + BH's and additional day off for your birthday
• 2 days additional leave, following return from Maternity leave during first year back
• Competitive and supportive family benefits
• Day off for baby's first birthday
• Holiday purchase scheme
• On-going training & development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products
Great things happen when people get together in our spaces to meet and spaces to sleep at Kents Hill Park. From conferences, meetings, training, and every business event in between our venue provides an informal atmosphere where you and our guests can be themselves. We combine our spaces with a bigger family. Kents Hill Park is part of The Venues Collection - a division of Compass Group UK & Ireland, the market leader in contract catering & support services. Part of Compass Group UK&I, we are a grouping of seven easily accessible event spaces with hotel-like residential and leisure facilities, which all sit under the brand name The Venues Collection. Located across the UK, our venues all feature stylish and individual event spaces, including both contemporary and historic meeting areas. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations. Job Reference: com/2905/97327001/52732960/SU #Venues Collection Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!