Senior Digital Support Specialist - Peterborough

The post holder will be responsible for successful resolution of Digital Support Calls in accordance with the Trust Digital Services standards whilst providing comprehensive technical and Information systems expertise to maintain and expand the capabilities of the Digital Support team., The post holder will take responsibility for senior support and maintenance duties, with particular emphasis on incident and problem management. You will have a good breadth and depth of Digital information systems knowledge gained through work experience as you will be required to be able to work without supervision and will need to understand the complexity of the overall infrastructure across the organisation. You will also provide supervision, support and mentoring to Digital Analysts. A full UK driving license is essential.,

• Deal with complex problems that require detailed knowledge and advanced problem investigation, diagnosis & resolution techniques including remote and off site methods.
• Systems Administration
• Undertake incident management and problem management investigations when required.
• Take part in an out-of-hours on call service.
• Ensure that Incidents and service requests generated via the Digital Help Desk system are responded to within appropriate timescales.
• Take part in a daily support rota, working across sites if required.
• Be a member of various project teams, assisting Digital managers and/or Project Managers with the delivery of the Digital elements of the projects.
• Liaise with other Digital teams to resolve cross-team support issues.
• Onsite maintenance and repair of faulty Digital equipment.
• Be able to travel and work across different sites
  
  Priority will be given to colleagues identified as at risk through the Trust's redeployment process.