Senior Clerical Officer (Ward Administrator)

This role calls for someone with strong communication skills, both written and verbal, along with good IT knowledge and the ability to stay organised and plan effectively. You will be a supportive and proactive team member who enjoys helping things run smoothly and efficiently.

In this position, you will be responsible for arranging patient bookings to ensure clinics run as effectively as possible, balancing both patient demand and clinic capacity. You will make sure that all necessary notes and paperwork are prepared and available in good time for each clinic, and help to plan clinics based on the staff available on any given day. Working closely with outpatient and waiting list teams, as well as colleagues across the wider hospital, you will play an important role in keeping booking and admission processes running seamlessly.

You will also manage phone calls, taking clear and accurate messages from patients and sharing important information with nursing staff where needed. A key part of the role is proactively monitoring patient pathways to help avoid delays or breaches, and raising any concerns promptly with the team leader.

The post holder willneed to have excellent communication skills andwill act as first point of contact for all non-clinical issues on behalf of the team and the general public that are booked into the department. The post holder will also liaise with Health Board staff at all levels and outside contractors / suppliers.

An exceptional eye for detail and excellent organisational skills are also expected for this role and you will be required to demonstrate initiative in planning your own workload, in a way that supports the work of the department and team.

Our Organisational Values are the foundation of the Health Board's culture, and should be demonstrated on a day to day basis in all that we do.

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

o Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwesto Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshireo Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settingso 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providerso Numerous mental health and learning disabilities services