Security Officer

About the RoleWe are looking for a Security Officer to join our team at the Birmingham Passport Office. You will help maintain a safe, secure, and welcoming environment for staff, visitors, and members of the public.

You will support daily security operations, monitor access control, carry out patrols, respond to incidents, and provide excellent customer service while working in a trusted government environment.

Key ResponsibilitiesMonitor access control systems

Welcome staff, visitors, and members of the public

Check identification and visitor passes

Carry out regular site patrols

Respond quickly and professionally to incidents

Report issues to the Security Supervisor

Complete accurate incident reports

Maintain daily logs and handover notes

Follow site assignment instructions

Support evacuation and emergency procedures

Use radios and communication equipment correctly

Monitor and manage queues where required

Help maintain a safe and secure environment

Provide clear directions and assistance to visitors

Work closely with colleagues and site management

Challenge unauthorised access where appropriate

Follow escalation procedures

Support safe working practices

Maintain a professional appearance at all times

Deliver high standards of customer service

Protect client property and confidential information

Follow all Mitie and client policies

Contribute to a positive team environment

Security Officer - Birmingham Passport OfficeEmployer: MitieLocation: BirminghamContract: Full-time, PermanentPay: Competitive hourly rate

Questions to Ask YourselfDo you enjoy working as part of a professional team?

Can you stay calm and confident in a busy environment?

Do you take pride in keeping people and places safe?

Do you value good communication and customer service?, What We're Looking ForValid SIA Door Supervisor or Security Guarding Licence

Good communication skills

Professional and reliable attitude

Ability to stay calm under pressure

Good attention to detail

Punctual and dependable

Customer-focused approach

Ability to work as part of a team

Since 1987, Mitie's 80,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, supporting clients across banking, critical government sites, hospitals, schools, and more.

What We OfferCompetitive hourly pay

Full training and site induction

Career progression opportunities

Pension scheme and life assurance

Access to Mitie employee benefits

Opportunity to work in a government environment

BenefitsOur market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP available for you and members of your household, giving you access to expert advice by video or phone without needing to leave your home.

We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access up to 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you access to our flexible benefits platform, Choices, where you can customise your benefits to suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, affordable technology products, and much more.

You will also have access to high street discounts from thousands of well-known retailers, gyms, and more through our MiDeals platform, as well as our cycle-to-work scheme.

Life cover is provided at the greater of your equivalent annual salary or a minimum of £10,000, giving peace of mind for your dependants.

We also offer a save-as-you-earn scheme and the Mitie Matching Share Plan, where you could even be awarded free shares in Mitie.

We recognise our employees through Mitie Stars, with cash prizes available each month and a chance to win a top prize of £10,000 at the end of the year.

Progressing your career is a top priority for us. We offer a wide range of training and development opportunities through our learning resources.