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Scheme Manager

Prima Group, Liverpool

Scheme Manager

£18145

Prima Group, Liverpool

  • Part time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 20 May | Get your application in now before you miss out!

Closing date: Closing date not specified

Job ref: 407294bb64ad4b5f85f5f31a7019ae17

Location ref: Liverpool

Full Job Description

  • Actively support and deliver against the Association's corporate objectives;
  • Have awareness of and assist the Association in delivering value for money services
  • Monitor care packages within the scheme to meet relevant support needs and person centred care.
  • Provide high quality, generic advice on all neighbourhood services and processes
  • Ensure that all income owed to the Association is collected in order to ensure income is maximised in line with targets;
  • Ensure that properties are let within the scheme and carry out viewings in line with expected targets
  • Effectively diagnose and log repairs; overseeing cost analysis as per the Associations approved schedule of rates
  • Effectively manage the building and associated communal services provided by the Association
  • Effectively manage the communal environment with regard to health and safety, including but not limited to salt and gritting pathways during winter months
  • Provide cover across all schemes for daily calls and visits to the housebound during office closedowns.
  • Positively engage with tenants to reduce social isolation and improve wellbeing
  • Effectively monitor risk within the scheme

    GCSE Grade C or equivalent qualification in maths and English
  • Strong commitment to customer service excellence.
  • Demonstrates drive and resilience
  • Proactive approach to work.
  • Self-starting and self-motivated.
  • Performance Focused.
  • Focus on getting things done, Customer services experience in a customer facing role
  • Experience of working in a specialist housing environment
  • Experience of lone working
  • Good understanding of best practice in customer services.
  • Ability to ascertain the support needs of tenants; to act accordingly in notifying others and to provide appropriate support (including emergency services)
  • Knowledge of care services available through various agencies
  • Knowledge of safeguarding procedures
  • Knowledge of welfare benefits available to the elderly and disabled
  • Organised
  • Analytical problem solving
  • Focused drive
  • Team focus
  • Customer Focus
  • Communication
  • Organisational Awareness, So, if you share our vision and values, possess a can-do attitude, and want to be at the forefront of shaping Prima Group's ambitions, then we would love to hear from you.

    We are Prima Group, an innovative not-for-profit housing organisation, based in Liverpool.
    • We own and manage 2800 homes across Merseyside and are keen to grow by providing more new homes over the coming years. Our team of over 80 employees, working alongside our partners, provides excellent services to our customers delivering on our key aim of 'putting customers and communities first.' We demonstrate agility and innovation in all business areas, which earned us our place in the top 10 of Housing Digital's Top 30 Digital Housing Providers. We see our people as our key asset. Driven by our values, we aim to be an employer of choice, offering a modern workplace, free parking, and a range of employee benefits. Taking pride in our people, we want to attract the very best. Our employees rate us highly, and we get great feedback on what it's like to work here.

  • Healthcare scheme
  • Salary sacrifice scheme for qualifying staff
  • Pension scheme
  • Free parking on-site
  • We see our people being key to our success and are members of the Investors in People (Silver Award)

Direct job link

https://www.jobs24.co.uk/job/scheme-manager-126863392
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