Retentions Executive

Zen has an ambitious three-year growth objective underpinned by the retention and growth of our customer base. The post holder is a key member of the Zen Consumer Sales team. They are responsible for contributing towards the increased upsell, retention and growth activity for B2C customers. The post holder has the responsibility for predominately answering inbound calls, replying to emails and making outbound calls to reduce churn and increase loyalty. At Zen we strive to solve customer problems with solutions informed by their needs not ours. We find out what they want, and make sure our connectivity and communication solutions work for them. The post holder will be expected to be enthusiastic, self-motivated and resilient with excellent communication skills. They will be committed to striving to overachieve targets while maintaining a focus on excellent customer experience. What you'll do

• Achieve sales targets through retaining existing customers, up selling and cross selling
• Meeting or exceeding other financial and non-financial KPI's
• Responding to inbound calls, emails and making outbound contact with customers, analysing their needs and recommend solutions to meet these needs - including other Zen services that the customer may not have considered.
• Ensure best practice in approach to promoting the business and selling the appropriate product/service based on customer requirements
• Develop an in-depth understanding of the divisional product set, services and strategy
• Understanding an
Benefits
• 2 x Life Assurance Cover, with option to flex upwards
• 25 days Annual leave, rising to 30 days with length of service, with the option to purchase up to 5 more.
• Access to private Medical Healthcare and a Healthcare Cash Plan
• An extra day off for your birthday
• Car salary sacrifice scheme
• Continuous learning and development
• Discounted Mobile plans
• Flexible and Hybrid working
• Free onsite parking
• Internal coaching and mentoring opportunities
• Onsite Contemplation and Prayer room
• Onsite Electric Car Charging points
• Optional flexible critical illness cover
• People-friendly policies
• Recognition awards where we celebrate the most awesome people
• Retail discounts
• Salary sacrifice Pension- minimum of 3% Employee contributions for a 5% Employer contribution
• Six monthly salary reviews
• Subsidised Nursery fees
• Subsidised Onsite Restaurant
• Superfast Free Reliable Broadband
• Travel Loan and Ride2Work Schemes
• Two days' paid leave per year for voluntary work
  
  Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .