Retail Team Member

We're looking for a Retail Team Member to welcome visitors to the National Trust shop at Beatrix Potters Hill Top, to answer their questions and help them make the most of their day.

As a member of the retail team, you'll be offering visitors help and advice with their shopping. You'll have high standards of presentation in the shop while providing excellent service to all customers.

You'll also be able to talk to them about how everything they buy helps to fund the work of the National Trust. Other duties may include arranging, receiving and unpacking deliveries, creating shop displays and working with others in the team to keep the shop floor clean and organised.

Who we're looking for
We'd love to hear from you if you're:
Focused on giving great service to everyone you meet
A team player, but also happy to work on your own initiative
Well-organised and adaptable
Willing to learn new skills.

Salary: £11.50 per hour and will increase in line with changes to living wage in April 2025

Duration: Fixed Term Contract until the 14th of November 2025, starting date from February 2025.

Hours: 22.5 hours per week across 3 days one of which will be a weekend day.

Interview date: 30th January 2025

For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here
Working at Hill Top you are surrounded by the scenery and places that inspired many of Beatrix Potters famous stories and illustrations, our aim is to share these iconic stories with our visitors through conversations and our products., The package
The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
Substantial pension scheme of up to 10% basic salary
Free entry to National Trust places for you, a guest and your children (under 18)
Tax free childcare scheme
Rental deposit loan scheme
Season ticket loan
Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
Flexible working whenever possible
Employee assistance programme