Rent Officer

Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve. The role You will proactively manage tenants' rent accounts, taking prompt and appropriate action in line with the pre-action protocol and the Council's rent collection policies and procedures. Your work will play a key role in preventing debt from escalating and helping to reduce the risk of homelessness. Key Requirements You will maximise income collection in line with performance targets, recovering rent arrears and supporting the enforcement of tenancy conditions, with a strong emphasis on early intervention, prevention and positive outcomes for tenants. You will support the Council in meeting its legal and statutory responsibilities by delivering a professional, high-quality housing service in line with relevant legislation, including the Housing Acts, the Localism Act, the Local Government Act and the Prevention of Social Housing Fraud Act. Working closely with neighbourhood and tenancy teams, Housing Benefit, the DWP and other internal and external partners, you will help maximise housing income and contribute to an effective, joined-up service for tenants. You will prepare timely and accurate arrears reports, compile relevant legal documentation and represent the Council at Court in possession cases relating to non-payment of rent. The role also involves interviewing tenants and carrying out home visits in relation to rent payments and arrears recovery, helping to maintain a visible, proactive and supportive presence within the community. A key part of the role is promoting a tenancy sustainment approach, with prevention at the heart of service delivery. You will help reduce the risk of homelessness by identifying tenants who need additional support and ensuring appropriate interventions are put in place at the earliest opportunity.

Minimum Level 2 qualifications in subjects relevant to the role. Have, be working towards, or willing to work towards level 3 qualification related to housing management and social housing practices. At least 2 years demonstrable experience working in the social housing sector, or other relevant customer facing service, demonstrating transferable skills or lived experience.

• pension
• generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
• flexible working, where appropriate
• Employee Assistance Programme
• access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more.
Interview date to be confirmed by the Housing Management Team.