Receptionist- Outpatients & CDC, Band 2

To provide an efficient and friendly service to all patients and visitors attending outpatient departments

- To record patient attendance accurately and timely, in accordance with departmental policy

- To ensure patient outcomes are actioned accurately and timely, in accordance with departmental policy

- Where appropriate, make follow up appointment and any associated administration, without direct supervision

- Support nursing team with organisation of return transport for patients attending appointments where appropriate.

- Ensure the professional image of the department and Trust is maintained at all times

- Flexible approach to working hours to meet the demands of the service.

- To work in collaboration with the clinical and non-clinical team members providing admin support such as stock ordering. You will also work directly with patients resolving their queries and recognise the importance of first-class communication skills to achieve patient satisfaction. The primary objective is to provide:

- Excellent customer service

- Effective and timely resolution of queries received

- To support the Trust in providing quality care to its patients., Ensure the timely and accurate update of Trak, to include liaising with and response to, the Information team, and their weekly reports.

- Ensure compliance with Health and Safety requirements in area of responsibility.

- Any other duties as required, commensurate with the grade.

- Call patients following up / confirming their appointments.

You will join a team working across 3 sites for the Trust. These include Cheltenham General Hospital, Gloucester Royal Hospital and the New Community Diagnostic Centre at Gloucester docks. You will be working both on the Reception desk to assist patients with booking in, queries and appointments. This is an exciting opportunity to be part of a team aiming to offer the best possible Outpatient care to patients.