Receptionist / Administrator

We are looking for an enthusiastic, caring and motivated Receptionist / Administrator to join our friendly team at our newly refurbished GP practice, serving over 11,500 patients. As a member of our Reception and Administration Team, you will be one of the first points of contact for patients and visitors, providing a professional, welcoming and efficient service. The role includes managing patient enquiries, booking appointments, undertaking administrative tasks and supporting the wider practice team to deliver high-quality patient care. A minimum of 25.75 hours per week is required. The successful candidate must be able to cover the following core shifts:

• Monday: 07:45 13:30
• Tuesday: 13:30 18:30
• Wednesday: 13:30 18:30
• Thursday: 13:30 18:30
• Friday: 13:30 18:30
These core hours are essential and must be covered. Additional hours may be available, up to a maximum of 37.5 hours per week, for the right candidate. Applications for either the minimum hours, full-time hours or a job share arrangement will be considered., The successful candidate will provide a professional and efficient reception and administrative service, acting as a first point of contact for patients, visitors and healthcare professionals. Duties will include answering telephone calls, greeting patients, booking and managing appointments, processing patient registrations, handling enquiries, scanning and filing documents, and supporting the day-to-day administrative functions of the practice. The role requires excellent communication, organisational and IT skills, with the ability to work effectively in a busy environment whilst maintaining a high standard of customer service. The successful candidate will work closely with colleagues across the practice to support the delivery of safe, high-quality patient care and ensure a positive experience for patients at all times.

We are looking for someone with excellent communication and organisational skills, a positive attitude and a commitment to delivering outstanding customer service.

We are a friendly, forward-thinking GP practice providing high-quality primary care services to a growing patient population of over 11,500 patients. Operating from a newly refurbished and modern practice environment, we are committed to delivering safe, effective and compassionate care that meets the needs of our local community. Our team consists of experienced clinical and non-clinical staff who work collaboratively to provide a wide range of healthcare services. We pride ourselves on creating a supportive and inclusive working environment where staff are valued, encouraged to develop their skills and supported to provide the highest standards of patient care. As a patient-focused practice, we are committed to continuous improvement, innovation and excellent customer service. We recognise that our staff are key to our success and strive to foster a positive workplace culture where teamwork, respect and professionalism are at the heart of everything we do.