receptionist

The role of a receptionist is to support members and customer care within the Centre, communicate directly with customers to build a stronger relationship and actively seek out new business opportunities. The sales advisor will also assist in any administrative duties required within the department.

The Receptionist will focus day to day on the following tasks:

To actively promote membership packages within the centre in line with instructions from the management team.
To assist in delivering the highest level of customer care, including meeting regularly with existing members to ensure the level of service is maintained
To assist in the promotion and marketing of the centre, its services and facilities, which entails outreach in the surrounding areas
To maximise new business conversion through effective sales closure
To maximise cross-selling and up-selling opportunities through proactive initiatives
To handle membership enquiries and bookings
Undertake any other task/duties as may be reasonably required

Ideally a sales background in a similar role, although training will be provided, Friendly, well-presented with a positive attitude
Confident and enthusiastic
Excellent communication skills with clear spoken and written English
Professional telephone and interpersonal manner
Good understanding of customer care
Able to use own initiative, to follow procedures and learn to work to deadlines
Demonstrate computer literacy skills
Be punctual
Have flexibility
Aware of health and safety, equality and diversity in the workplace
Ability to multitask
Good organisational skills
Has the ability and willingness to acquire job related knowledge

Parkwood Leisure was established over 20 years ago and is now one of the UK's leading operators of publicly owned leisure facilities. We're a company that's proud to deliver a first-class service to each of the facilities we manage and is committed to working with local communities to make a difference and provide a healthier and happier lifestyle to the communities we serve. The Company prides itself on its exemplary health and safety record and commitment to staff.