Receptionist

We are looking to recruit a friendly, organised and reliable Receptionist to join our Team at Colne House in Watford. This role is a key point of contact for service users, carers, visitors and professionals, supporting the smooth and safe running of the service. You will provide a professional and welcoming reception service, manage telephone and face-to-face enquiries, book and amend room bookings and ensure patient information is handled accurately and confidentially. Working closely with clinical and administrative colleagues, you will contribute to a calm, supportive environment for people accessing mental health services., You will be able to offer a comprehensive service within a busy and often demanding environment so candidates will need to be confident and adaptable to change. You will have a proactive approach in ensuring that the reception area is fit for purpose. Duties will include: answering the telephone and transferring calls to various departments where appropriate. Welcoming Service Users, Carers, Professionals and Visitors to the Site and dealing with enquiries on the phone or face to face. Support clinic flow and administrative processes. Reporting maintenance and cleaning issues to the Help desk and keeping accurate and up to date maintenance logs. You will also act as a Fire Warden and be responsible for keeping the Reception and clinical area clean, tidy and organised. Other duties would include: Ordering and dealing with deliveries of stationery etc., to the building. Booking all Clinical and meeting rooms for Staff working in the building for which training will be given. You will work closely with other members of the Reception Team to ensure a smooth and effective Reception Service., To be the first point of contact for all visitors to Colne House and greet them in a manner aligned to the Trusts' values of welcoming, kind, positive, professional and respectful. To manage and keep updated the room booking system at Colne House. To report and keep logs of all maintenance issues, including IT and telephone issues. To assist the area site manager in the day to day running of services within the building. This will include keeping health and safety, security, fire and water regulation records up to date. To out-coming appointments and managing clinics where necessary. To manifest and manage the daily post. To ensure that stationery stocks are kept update and ordered in a timely fashion. Keeping the reception and clinic rooms clean, tidy and organised. Dealing with deliveries. There may be a requirement to assist at other locations in the event of sickness/holidays. The post holder will develop good working relationships with managers and colleagues within Colne House with other staff across the Hertfordshire Partnership University NHS Foundation Trust and outside agencies. The post holder will also communicate with service users/carers where the subject of the conversation may require the post holder to deal with sensitive and/or contentious information. To effectively make use of communication skills and to manage constructively any barriers to communication. Using judgement and initiative to ensure that calls, messages and/or queries are dealt with efficiently and timely. Chasing actions, outputs and outcomes. Handling queries from colleagues and others connected with the services. Keep data/information systems up to date and stores information correctly and safely. To maintain filing systems including archive filing

The ideal candidate will have excellent communication and interpersonal skills, good IT skills, and the ability to remain calm and professional in a busy and sometimes emotionally challenging environment. Previous reception or administrative experience, ideally within healthcare or a similar customer-facing role, is desirable, although full training will be provided.,

• experience in office based customer service/reception roles, Good all round knowledge of Microsoft Office packages, Experience in a mental health setting
  
  Hertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission.
Our family of over 4,500 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout, HPFT supports people with mental ill health, learning disabilities and autism across Hertfordshire, Buckinghamshire, Norfolk and Essex. We employ around 4,500 people who deliver these services within the community and in inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services and medium and low secure learning disabilities services. We have operated as a NHS Foundation Trust since our authorisation in August 2007.