Reception Manager

£33168

Imperial London Hotels, City of Westminster

Full time
Permanent
Onsite working

Posted 1 week ago, 30 May | Get your application in now before you're too late!

Closing date: Closing date not specified

Job ref: dcfa4c76b5fd4e02928227f0fb1a8a90

Location ref: City of Westminster

Imperial London Hotels

Full Job Description

Support the Front Office Management team in delivering quality of service and delivery for all services and facilities within Front Office departments holding regularly team meetings to agree areas of operational focus on service quality, KPI and other targets.
Confidently handle any guest complaints in a timely manner and ensure that suitable solutions are reached to satisfaction of our guests.
Establish guest satisfaction data and develops improvement plans to address service shortfalls in service quality and /or delivery standards
Ensure that the front desk team provides a professional and friendly service for customers and manage any guest complaints that arise.
Ensure that there is adequate cover across the reception through scheduling staff rotas and providing cover as needed.
Responsible for recruiting, onboarding all Reception and other front of house team members you will create a culture of continuous professional development empowering them to deliver and be the best.

Previous experience as a Reception Manager or Front of House supervisor in the hotel industry.
A Passion for hospitality, you are all about creating memorable experiences for others no matter what time of day.
A multi-tasker with your excellent organisation skills, you can prioritise workload and also adapt to changing priorities where needed.
Strong communication skills, both written and verbal with strong experience in dealing with customer complaints/feedback
You will be a natural leader with the ability to motivate and develop a team to reach their full potential both personally and professionally.
A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team.
A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera).

We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. We're rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests. And we believe that starts with the right team.

28 Days Holiday pro-rata increasing with length of service up to 33 days
Free meals on duty
Uniform & dry-cleaning
Workplace pension scheme
£300 Refer a Friend Scheme
Employee recognition
Employee awards
Social events
Interest-free Season Ticket Loan / Travelcard Loan
50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
Early Pay - Instantly access a portion of the pay you've already earned
Shopping discounts across several high-street brands and online retailers (via Each Person)
Nursery Scheme via Each Person (subject to eligibility)
Mental health first aiders support & well-being
Employee Assistance Programme- Supported by Hospitality Action

Direct job link

https://www.jobs24.co.uk/job/reception-manager-126908872

Reception Manager

Full Job Description

Direct job link

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