Project Support Officer

The Practice Support Officer provides comprehensive administrative and operational support to ensure the smooth and efficient running of the GP practice. The role involves supporting clinicians, reception teams, management, and patients through effective coordination, communication, and organisational skills.

The post holder will contribute to delivering high-quality patient services while maintaining confidentiality, professionalism, and compliance with NHS and practice policies., Administrative Support Officer with experience in GP practice and NHS administration.

Provides day-to-day support to the practice management team, including maintaining staff rotas, coordinating leave requests, supporting appointment management, and assisting with referral processing to ensure accuracy and timely completion. Acts as a point of contact for GPs, clinicians, reception, and administrative staff, escalating issues where appropriate and supporting the smooth running of daily operations.

Responsible for maintaining safeguarding registers as the designated non-clinical safeguarding support officer, ensuring records are accurate, confidential, and compliant with practice policies. Supports document management, scanning, workflow processes, data entry, and updating patient information on EMIS and other clinical systems. Provides reception cover when required, including answering calls, booking appointments, greeting patients, and responding to enquiries.

Maintains professional communication with GPs, nurses, PCN staff etc. Ensursing compliance with GDPR, NHS policies, safeguarding, confidentiality, and information governance standards.

Skilled in organisation, workload prioritisation, communication, IT systems, and team working, with a professional, reliable, patient-focused, and proactive approach.

We are large forward thinking practice providing quality healthcare and outcomes for our patients in the North Trafford area. We operate from two sites Chester Road and Seymour Grove. Please see more information about us on our website https://www.ntgp.co.uk/.

Our practice has been rated as Good by the CQC and we take pride in delivering quality care to our patients and have a strong training and personal development ethos. We are part of North Trafford Primary Care Network.