Programme & Delivery Facilitator

To support the delivery of Hearth's public and community programme through facilitation, event delivery, participant engagement, and practical on-site coordination, ensuring high-quality, responsive experiences across all activity and sites., Programme Delivery & Facilitation

• Lead and support the delivery of regular Hearth activity, public programme events, and Beacon events across multiple sites including The Hearth, Auckland Palace, Auckland Gardens, and wider partner spaces
• Act as a confident, welcoming, and visible presence for participants, partners, freelancers, and visitors during live delivery
• Support venue set-up, preparation, facilitation, and pack-down across multiple sites, including practical handling of equipment, materials, and event resources
• Work closely with freelancers, TAP staff, external partners, and suppliers to ensure smooth and safe delivery of activity
• Respond to the needs of participants, spaces, and live environments in real time, solving problems calmly and ensuring safe, inclusive, and well-managed delivery
• Support the delivery of family activity, community sessions, workshops, performances, outdoor events, and seasonal programming
Participant Experience & Engagement
• Support the creation of a positive, inclusive, and well-held environment across all activity
• Build strong relationships with participants, partners, freelancers, and visiting audiences
• Act as a trusted and approachable point of contact for participants, helping people feel welcomed, confident, and able to engage
• Contribute to a consistent and high-quality participant experience across regular sessions and one-off events
Programme Development & Evaluation
• Contribute to programme development through insight, feedback, observations, and creative input from live delivery
• Support evaluation through participant interaction, informal feedback capture, and observation of audience experience
• Share learning and delivery reflections to help inform future programming and improve participant experience
Reporting Lines and Team Structure
• As a member of the Programming/HEARTH team, you will be working as part of a small team of creative colleagues to develop a public and programme of events.
Internal and External Relationships
• Working collaboratively with colleagues across departments to achieve TAP's organisational objectives
• Maintain excellent relationships with the large team of volunteers and colleagues
Health & Safety Be committed to good health and safety and access practice, ensuring familiarity and compliance with TAP policies, procedures and guidelines and the health and safety of visitors, staff, volunteers and contractors at all times.


• Strong interpersonal, communication, and facilitation skills
• Confident working in live, public-facing environments with a wide range of audiences including families, community participants, partners, and visitors
• Demonstrates initiative and the ability to problem-solve in real time
• Adaptable, organised, practical, and calm under pressure
• Comfortable working across multiple sites and supporting physical event delivery
• Full UK driving licence
• Interest in arts, culture, heritage, or community engagement
• An understanding of safe and inclusive practice when working with children, families, and community participants
  
  Working days will follow a flexible three-day pattern aligned to Hearth's delivery schedule. This will include a mix of fixed sessions and variable days depending on programme and event requirements.
• Flexibility is required, including regular evening and weekend working, planned in advance, particularly during Beacon events, seasonal programming, and public event delivery.
Employee benefits We pride ourselves in taking care of our team members. For your efforts we offer free parking on site, 30 days annual leave, pension contribution, access to staff discounts and local benefits, free entry into our attractions, free access to our staff welfare programme including free medical, legal & financial advice and access to 24-hour counselling along with a large variety of retailer discounts.