Production Support Analyst

CGI are looking for a Production Support Analyst to join a strong existing In Service Support team in a client facing capacity to provide a wide range of software and hardware support to the client and end user. This position will be a hybrid position, based out of our Leatherhead office three days per week (Tues-Thurs). Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance.Candidate profile FC BISA is a long running programme developing bespoke software solutions in Fire Control and Battlespace Management for the British Army. Currently developing several major software releases concurrently and supporting operational systems, the project team is currently around 55 members. Key Duties:

• Contribute to a range of support tasks including the installation, configuration, operation and maintenance of CGI`s FCA and FC BISA products.
• Produce user guide documentation in the form of Army Equipment Support Publications (AESP), Train the Trainer (T3) packs and deliver T3 courses for both FC BISA and FCA.
• Support programmes of test, trials and training both in-house and occasionally on-site (non-operational).
• Monitor E-Classroom equipment usage, repairs and spares availability and identify trends.
• Monitor software issues passed by users or user representatives to CGI and identify trends.
• Support availability to users, and user representatives, of equipment and material supplied by CGI under the FC BISA programme.
  
  Team player with ability & willingness to work collectively and as an individual with minimal supervision.
• Able to represent CGI with the client team and senior users.
• Ability to reprioritize workload, according to programme priorities.
• Attention to detail for documentation production and reviews.
• Good communication skills (both oral & written) and the ability to work with multiple teams across the programme.
• Ability to work to tight timescales within budget
• Willingness to get involved in other tasks as and when required.
Desired Competencies:
• Army/Artillery communications knowledge, background, or experience. Ideally holding Qualified Gunnery Instructor (QGI) qualification, but not essential.
• Technical Author qualifications
• Ideally some prior experience of operating FC BISA and/or FCA.
• UK MOD procurement processes or providing Support.
• Working knowledge of Defence Standards.
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Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.Discover CGI London, England, United Kingdom > 1000 employees IT services We are a global business with 91,500 professionals across hundreds of locations worldwide, providing end-to-end IT and business process services that drive our clients' businesses. In the UK alone, we have around 6,000 member-partners working across 19 towns and cities, doing everything from writing complex code to designing sophisticated software solutions. The work we do powers some of the most ambitious projects that touch the lives of many. Our approach sets us apart, characterised by our proximity model, international presence, expertise, and operational excellence. We organise our operations within metro markets where our clients have concentrated footprints, empowering our local teams to build trusted, in-person relationships. As you build your career here, you'll develop your skills, share your insights, and work side-by-side with colleagues and clients on innovative solutions that address the most complex issues. Our commitment to ownership, flexibility, and being approachable makes us easy to do business with. Join us, and together, as owners, let's turn meaningful insights into action to meet the needs and balance the interests of our clients, shareholders, communities, and each other. Benefits: - Insurance coverage - Medical benefits - Pension plan - Member Assistant Programme - Check4Cancer - Flexible time off - Share Purchase Plan - Member discounts - Dental benefits - Vision benefits - Profit Participation Plan - Health and Wellbeing Programme

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go.