Product Manager, Illuminate

Location: Manchester, Newcastle, Leeds, Nottingham, Birmingham, Cambridge, Brighton, or Bristol (The role will be based in any of the locations listed; however, we are operating a hybrid way of working and support our staff to make use of remote working options when combined with regular on-site contact days with other members of the team, normally 1-2 days a week)

Introduction:

We have an exciting opportunity for a motivated and user-focused Product Manager to join us and work on Illuminate, Arts Council England's audience data and insights programme.

This role sits within the Insights Department, working collaboratively with Product Managers across the organisation.

You will take a leading role in the service design, delivery and development of Illuminate as part of a 12-month project, working closely with the Senior Manager (Data & Insights Engagement) and our delivery partner to achieve impactful outcomes within this timeframe.

At the heart of this role is a commitment to putting users first. You will play a key role in ensuring Illuminate and its supporting materials continues to evolve in line with user needs - actively listening, gathering and synthesising feedback, and turning insight into clear, prioritised improvements. Alongside this, you'll support and empower users, and close the feedback loop by communicating enhancements clearly - building trust, confidence and sustained engagement with the platform.

You will oversee the day-to-day operation of Illuminate, ensuring it delivers real value for both external and internal users throughout the project. This includes responsibility for service design and development support, content design, training and support, communications, and accessibility. Working closely with the supplier, you will help ensure development is well designed, feasible and delivered at pace. You will work closely with the Senior Manager to strengthen stakeholder engagement and drive the effective use of audience data and insights.

This is a fantastic opportunity to shape a high-profile platform and deliver meaningful improvements for the cultural sector.

Equality Diversity and Inclusion Statement: Arts Council are committed to being an inclusive employer, building an inclusive workplace, and recruiting a workforce that is as diverse as the communities we serve. However, you identify, and whatever background you bring with you, we welcome you to apply for a role at Arts Council.

If there are any adjustments that would support you in your application, please do let us know when you apply. If you are disabled, Evenbreak are able to provide support with your application. For further information please visit their website here

We participate in the 'Offer an Interview' scheme which means that we offer an interview to any disabled candidates who meet the essential criteria for the role they're applying to, subject to the volume of applications received. Disabled candidates, those living with a long-term condition and/ or neurodivergent candidates may be eligible for this scheme. The scheme uses the definition of disability from the Equality Act 2010 to determine eligibility. More information is included in the application guidance.

Contract: 12-Month fixed term contract, working 35 hours per week (Arts Council also recognises the benefit of flexible working as a valued part of the way we work, and welcome applications from individuals who require flexibility)

Salary: £38,689 per annum plus benefits including a final salary pension scheme, generous annual leave, and flexible and hybrid working.