Process Improvement Expert

We are seeking a Process Improvement Specialist to lead the analysis, design, and implementation of process improvement initiatives that enhance operational performance and customer outcomes.

This role brings deep process expertise to identify inefficiencies, standardise ways of working, and embed sustainable improvements aligned to strategic business priorities and customer delivery requirements., We are looking for someone who will work closely with stakeholders and process experts to assess current-state processes, design future-state solutions, and implement change across people, process, and technology to improve efficiency, quality, and control across the organisation., Lead end-to-end process improvement initiatives from discovery through implementation and embedding, delivering measurable improvements in efficiency, quality, and customer outcomes.

Analyse, map, and redesign end-to-end business processes using as-is and to-be assessments, root cause analysis, and process diagnostics.

Identify bottlenecks, control gaps, and performance variation, recommending opportunities for simplification, standardisation, automation, and waste reduction.

Design practical, scalable, and compliant future-state processes, operating models, standards, and operating procedures aligned to business requirements.

Engage, influence, and align senior stakeholders and operational teams, facilitating workshops to co-design solutions and drive buy-in.

Implement and embed new ways of working, working closely with Change and Communications teams to ensure adoption and sustainability.

Use data, KPIs, and continuous improvement methodologies (e.g. Lean, Six Sigma) to identify improvement opportunities and deliver measurable business benefits.

Define, track, and report KPIs, maintaining process governance, documentation standards, and controls to support ongoing performance and continuous improvement.

Strong process improvement expertise, including Lean / Six Sigma methodologies.

Demonstrable experience delivering process improvement initiatives in complex, customer-focused environments.

Excellent process mapping, analysis, and problem-solving skills.

Strong stakeholder management, communication, and influencing skills at all levels, including senior leadership.

Advanced Excel skills with experience in KPI tracking and benefits measurement.

Strong proficiency in process mapping tools such as Visio (BPMN experience beneficial).

Ability to lead change, facilitate workshops, and drive sustainable improvements across teams.

Lean / Six Sigma qualification (Green Belt or higher, or equivalent).

Relevant qualification in Process Improvement, Business Analysis, or Operational Excellence (desirable), Disability Confident
About Disability Confident
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ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.