Principal Officer

Lead the responsive repairs team, maximising the productivity of in-house labour, and
manage external contractors to deliver a high-quality repairs service.
Lead the Business Support Team to support delivery of a high-quality repairs and voids
service.
Work closely with colleagues across the Council including those in voids, tenancy
management, and the wider repairs and investment team, monitoring all repairs, from
identification to completion.
Manage disrepair claims and customer complaints.
Proactively identify opportunities to improve performance and implement agreed
initiatives to support the fast and efficient progression and completion of repairs.
Deliver a high quality and safe repairs service, achieving compliance with regulatory and
locally set standards and a high level of customer satisfaction.
Produce and analyse management and performance information, and customer insight to
identify and deliver improvements.
Lead meetings, and support effective communication between internal departments,
colleagues, and contractors, to support the fast and efficient progression and completion
of repairs.
Provide cover in the absence of the Principal Officer - Voids.

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CORE REQUIREMENTS
Champions the Vision and Values of Charnwood Borough Council and works with
members and staff from across the organisation in the best interests of the residents of the
borough and the Council.
Responsible for managing the operational performance of the service area of responsibility
in line with agreed corporate business and service plan objectives, key performance
indicators, and service standards, including planning, budgetary processes, and risk
management.
Leads, manages, and develops colleagues and team/s effectively within the service area
of responsibility to support the provision of excellent services.
Provides support to and deputises for the Repairs and Investment Manager on specific
matters as required.
Manages the revenue and capital budgets within the service area of responsibility.
Maintains effective and productive working relationships with colleagues and external
partners.
Is committed to delivering appropriate services to all service users, inclusively and without
discrimination.
Develops, implements, and reviews, relevant risk assessments in the service area of
responsibility.
Ensures that as far as reasonably practicable the Council s safeguarding policies and
processes are embedded and adhered to in the service area of responsibility.
Embeds good data protection practice in the service area of responsibility.
Responsible for protecting and managing information securely, and reporting breaches or
suspected information security breaches, in line with Council policies.
SPECIAL FACTORS & CONDUCT
This job profile sets out the principal duties associated with this post at the time it was
drawn up but is not intended to constitute an exhaustive list.
The postholder will be required to undertake duties and responsibilities as required that
are commensurate with this role, and which may vary from time to time.
A driving licence and access to a vehicle to travel throughout the borough.
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PERSON SPECIFICATION
Our Values
Our Charnwood Culture Framework is a set of core values that run through the way we work
and the way we lead others. Our Leaders and Managers drive the Charnwood culture,
demonstrating our values and ensuring the essence of Charnwood is understood by all.

Essential
A relevant construction-related qualification i.e., degree/membership of RICS/CIOB, or
equivalent experience in the sections below.
Desirable
Evidence of continuing personal and professional development relevant to the role.
EXPERIENCE & SKILLS
Essential
Experience of managing high-quality property repairs services.
Extensive experience, knowledge, and understanding of property repairs programmes and
delivery.
Experience of leading and managing a team, and ability to motivate, and empower others
to achieve high performance in all circumstances and foster a positive working
environment.
Ability to direct, control, and manage resources, including both in-house and contracted
labour and services, and associated budgets.
Ability to find and implement creative and innovative solutions to problems and improve
processes.
Experience of working across teams to deliver shared aims and objectives.
Experience of identifying, monitoring, and managing risk.
Knowledge of legislation and best practice in construction health and safety.
Ability to prepare, interpret, develop, and report on performance data.
Excellent numeracy and literacy skills.
Computer literate with the ability to interpret computer information
systems and asset databases.
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Ability to understand and interpret budgetary information.