Prevention & Engagement Officer

As a Tenancy Sustainment Officer, you will provide flexible, preventative and person-centred support to customers who need ongoing help to sustain their tenancy. Working closely with internal and external agencies, you will work with people with a wide range of needs, including those affected by disability, mental health challenges, learning difficulties or fluctuating capacity.,

• Act as a key point of contact for customers who require additional support to maintain their tenancy.
• Build positive relationships and maintain regular contact with customers to provide early, preventative support.
• Identify risks such as rent arrears, safeguarding concerns, anti-social behaviour or property issues and intervene at an early stage.
• Work collaboratively with internal teams and external agencies to coordinate support and improve outcomes for customers.
• Maintain accurate, confidential records and contribute to a consistent safeguarding approach across the organisation.
  
  Confidence in working with customers with a range of support needs.
• The ability to take a solutions based approach.
• Ability to build effective partnerships, and comfortable using sound judgement to resolve issues in a practical and sensitive way.
• Awareness of housing, support and safeguarding practice.
• Strong verbal and written communication skills.
• A compassionate, non-judgemental and solution-focused approach.
• Good IT skills and the ability to maintain accurate records.
• The ability to build strong partnerships with colleagues, local authorities and specialist services to identify risks early and put the right support in place
• A full driving licence and access to a vehicle for business use.
  
  We offer well maintained, affordable homes across East Staffordshire, South Derbyshire, and North West Leicestershire.
Over 6,000 properties, ranging from sheltered accommodation to family homes and everything in between. We are driven to make a difference to people's lives and reduce homelessness in our region. By providing affordable homes and a wide range of supporting services we enable people and communities to thrive and enjoy life. Our Mission is to Transform Homes, Lives, and Communities in our region, and for more than 21 years now that is exactly what we have been doing.