Practice Manager - GP surgery

Mill Hill Surgery is seeking a dynamic leader for our high-performing, 6-partner training practice in Acton, West London. Serving 7,500 patients, you will work alongside a supportive partnership and an experienced Staff Manager to lead our multidisciplinary team. We are looking for a solutions-focused professional capable of navigating modern primary care - balancing financial sustainability with outstanding patient service. If you are a strategic thinker who thrives in a collaborative, forward-thinking culture, we want to hear from you. We welcome applications from experienced GP Managers or leaders from other sectors with strong transferable skills in finance, HR, and operations., The Practice Manager is responsible for the overall strategic and operational success of the surgery. Working closely with our six Partners and an experienced Staff Manager (who oversees daily patient-facing operations), you will ensure the effective management of all non-clinical functions.,

• Financial Stewardship: Managing Practice accounts and cash flow sustainably, and maximizing income through QOF, Enhanced Services and other streams.
• Strategic Growth: Maintaining our existing services to the highest standards and identifying opportunities for innovation and growth within an evolving primary care landscape
• High-Level HR & Leadership: Providing direct line management and guidance to the Staff Manager to support staff wellbeing and development, while ensuring efficient, legally compliant workforce planning and maintenance.
• Governance & Compliance: Ensuring the practice is fully compliant with CQC standards, Health & Safety, Information Governance, and clinical audit requirements.
• External Liaison: Build and maintain strong relationships with local services, the PCN, ICB, and other stakeholders.
• Premises & Project Management: Overseeing effective estate management and leading non-clinical projects to improve service delivery and patient experience
  
  Mill Hill Surgery is a friendly and collaborative 6-partner training practice serving a diverse population of 7,500 patients in Acton, West London. We are a compassionate practice dedicated to providing a high-quality patient experience and exceptional clinical care through a culture of continual improvement.
You will join a cohesive partnership that values a supportive work-life balance and a professional, proactive work ethic. Our team is our greatest asset and includes:
• Administration: A skilled administrative team of care navigators, a GP assistant, and our excellent Staff Manager who oversees daily patient-facing operations.
• Clinical: 6 GP Partners , 2 GP registrars, and a practice-based Clinical Pharmacist.
• Nursing: 1 Practice Nurse, 1 Nurse Associate, and 1 Phlebotomist.
  
  This is a permanent, full-time role offering a competitive salary. We value work-life balance and are open to discussing flexible working arrangements that suit both you and the practice.