Planned Works Coordinator

The Guinness Partnership

Planned Works Coordinator

Salary Not Specified

The Guinness Partnership, Rhodes Bank, Oldham

  • Full time
  • Permanent
  • Onsite working

Posted 1 week ago, 15 May | Get your application in now before you're too late!

Closing date: Closing date not specified

job Ref: 5d8f343563c7487fb2b6a6ad0b3ef7a9

Full Job Description

We have exciting opportunities for a Planned Works Co-ordinator to join our team in Oldham on a permanent, full-time basis working 39-hours a week (Monday to Friday, 8:00am-5:00pm)

Reporting to the Service Manager the successful applicants will provide support to the Planned Works team and deliver effective resource management and query handling.,

  • Plan effectively the resources required to carry out Planned Works throughout each programme.

  • Order materials direct with supplier by scheduled deadline and liaise with the suppliers to ensure that materials are delivered direct to site on specified date.

  • Update systems accurately to reflect goods received and stages of work in progress to ensure accurate and timely financial reporting.

  • Respond efficiently to customer enquiries and ensure that they are fully conversant with the schedule of work to be completed.

  • Ensure compliance with GDPR regulations when processing customer data.

  • Ensure that all written, electronic and telephone enquiries are answered and resolved effectively in accordance with agreed service standards and timescales.

  • Provide effective planning of regional operative's diaries working closely with the regional operational team to support the achievement of operational KPIs.

  • Take appropriate Health and Safety measures to ensure personal safety and the safety of our customers and colleagues.

  • Support the protection and safety of our customers by ensuring safeguarding procedures are followed and safeguarding concerns are appropriately identified, monitored and reported.

    We're a customer-focused organisation so we know that how we do things is just as important as what we do. You'll not only be an experienced co-ordinator, but you'll also have great customer service skills and a willingness to go the extra mile to get the job done., Essential:

  • Experience of working in a customer focused environment.

  • Experience of working within agreed performance targets.

  • Proven ability to work methodically, follow agreed procedures and accurately record data and information.

  • Ability to work in a fast-paced environment and under pressure.

  • Experience of working with databases.

  • Microsoft office including Word and Excel.

  • Demonstrate the Guinness Behaviours., Educated to NVQ II or equivalent GCSEs.

    The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.