Personalisation Operations Executive

As a Personalisation Operations Executive, you will play a critical role in the operational planning & orchestration of customer centric, personalised journeys that deliver real value for RS Group. You will work closely with different stakeholders throughout the business to ensure that personalised customer experiences are delivered accurately, efficiently, and in alignment with best practice. This role sits at the intersection of product, data, customer experience and our regional marketing activities, acting as the operational backbone that enables high-quality, conflict-free, data-driven personalisation at scale.,

• Audience Strategy & Governance: Assist stakeholders with audience definition for personalisation use cases, ensuring accurate sizing, correct logic, and CDP best practice.
• Campaign Coordination & Experience Integrity: Oversee all personalisation campaigns and prevention/resolution of conflicting experiences. Operational management of priority hierarchies, eligibility rules, and suppression logic.
• Tooling & Implementation Coaching: Advise teams on the best use of available personalisation technology as well as creation and curation of documentation on tooling and best practice. Provide coaching and training to increase adoption and effectiveness.
• Data & Attribute Capability Development: Assist the personalisation product owner to identify missing customer data attributes and models from use cases for prioritization.
• Use Case Implementation & Orchestration: Coach stakeholders to build, QA, and deploy their personalisation use cases. Own & operate a capability framework to ensure the correct level of support for stakeholders.
• Measurement & Optimization: Work with the Data & Analytics teams to ensure personalisation use cases are accurately measured for value and effectiveness.
  
  Experience in personalisation, CRM or marketing operations
• Operational use of CDPs or similar customer segmentation tools.
• Strong knowledge of segmentation logic and journey orchestration.
• Excellent stakeholder management.
  
  We've been solving industry problems for over 80 years. We turn the 'what ifs' into the 'why nots', the impossible into the possible.
Our purpose? Making amazing happen for a better world. We offer service and product solutions to over 1.2 million customers globally, shipping a parcel every 2 seconds to over 130 countries. With over 800,000 stocked and 3 million unstocked products, we're a trusted partner to the world's leading industries. We're looking for curious, driven, and empathetic professionals to join our journey. People who think differently, act with purpose, and want to make a real impact.

Our Reward Strategy Philosophy is designed to offer market competitive base salaries and provide all of our people the opportunity to participate in a short-term incentive, enabling them to share in the success of the Company. Our total reward package is more than just the cash; our recognition and benefit offering provide the opportunity for us to recognise, reward and enable the wellbeing of our people at all stages of their journey with RS. Our rewards and benefits vary by country, but include:
• Financial - pension/retirement; life assurance; salary finance (payroll deduction loan scheme)
• Wellbeing - medical plans; health screening; critical illness; disability insurance; holiday / paid time off; employee assistance programme; discounted gym/health club membership
• Lifestyle - transportation assistance schemes (e.g., cycle to work, travel loans, car leasing); onsite catering/lunch vouchers; retail discounts
• Spotlight - our global recognition programme provides a platform to highlight and recognise people role modelling our values
Ready to Make Amazing Happen? Join c. 9,000 colleagues and help us shape the future of our industry. Whoever you are, wherever you are - it all starts here.